Advocacy Specialist-Investigator

Advocacy Specialist
- Investigator

As part of DRW's Protection & Advocacy responsibilities, the Advocacy Specialist
- Investigator plays a critical role in monitoring the quality of services available to individuals with disabilities in Wisconsin. This staff position is responsible for investigating allegations of abuse, neglect, rights violations, and deaths of individuals with disabilities in the state. This role also conducts routine monitoring visits to facilities and programs that serve individuals with disabilities and documents observations and findings during these visits.

As a member of the Investigations and Monitoring (I&M) team, you will investigate and monitor services in all types of facilities, including state psychiatric hospitals, prisons, adult family homes, juvenile justice facilities, etc. Your work can involve any program or facility where individuals with disabilities are served. The team collaborates with state agencies, community partners, providers, and other stakeholders to highlight concerns and advocate for systemic change.

1. Conducting Investigations and Monitoring Visits - 90%

a. Investigate reports of abuse, neglect, and client rights violations in services, programs, and facilities that serve individuals with disabilities. Make strategic recommendations to prevent such outcomes in the future.

b. Review, track, and analyze statements of deficiency, notices of violation, and plans of correction issued against facilities serving people with disabilities and maintain the database.

c. Draft letters and open records requests seeking records of investigations. Track records requests. Properly catalog records obtained from these requests.

d. Conduct investigatory interviews with individuals with disabilities, family members, direct care workers, and others by phone and in person.

e. Prepare and transmit letters to placing agencies, state, or county decision makers, and others, alerting them about problematic providers.

f. Review and analyze voluminous medical and/or other records.

g. Prepare internal written reports and summaries of completed investigations and assist in the preparation of public reports regarding these investigations.

2. Administration - 5%

a. Attend weekly Investigation and Monitoring Team meetings. Assist the Investigations and Monitoring Team Lead in preparing agendas, taking minutes, and updating investigation files.

b. Create and maintain a tickler system to ensure investigations and monitoring work is appropriately prioritized, tracked, and reported.

c. Edit and proofread investigative reports; ensure necessary redaction has occurred; attach all relevant documents; ensure reports are transmitted to proper recipients.

d. Maintain both electronic and paper files in compliance with DRW data reporting and confidentiality requirements, compile and organize statistical data.

e. Other duties as assigned.

3. Outreach - 5%

a. Cultivate and maintain effective working relationships with local, state, and federal agencies and organizations responsible for investigating, preventing, or otherwise responding to incidents of abuse or neglect.

b. Attend meetings with state officials. Potentially represent DRW on task forces, coalitions, and committees concerned with issues relevant to Investigations and Monitoring work.

• Bachelor's degree, R.N., or equivalent experience of at least four years in paid or unpaid work providing advocacy or direct assistance to people with disabilities in an area related to advocacy, case management, or investigations, including law enforcement, medical/mental health, or social work services involving review and analysis of medical or regulatory records.
• Effective information management and analytical skills for complex medical and legal issues.
• Demonstrated commitment to social justice issues and people with disabilities.
• Demonstrated ability to communicate orally and in writing effectively
• Demonstrated ability to collaborate internally with DRW coworkers and externally with community partners, state, and county decision-makers, and administering agency staff.
• Proficiency in computer skills using Microsoft…