Supportive Services Program Manager

This is responsible professional and supervisory work in planning, coordinating and directing the delivery of resident service programs across the Community Development Authority (CDA) Housing Operations Division’s housing portfolio, including programs under the Resident Opportunities and Self‑Sufficiency (ROSS), Family Self‑Sufficiency (FSS) and Multifamily Service Coordination (MFSC) initiatives. This position ensures that service programs align with U.S. Department of Housing and Urban Development (HUD) regulations, CDA goals, and community needs to promote resident stability, self‑sufficiency, and quality of life.

The position provides leadership, supervision, and strategic direction to all supportive services staff and is responsible for program development, performance management, and cross‑sector partnerships that enhance resident outcomes. The position also collaborates with property management to address barriers to successful tenancy. Work is performed with a high degree of independence and decision‑making under the general supervision of the Property Operations Manager.

• Four (4) years of experience applying the following:
• HUD regulations related to ROSS, FSS, MFSC, and service coordination programs.
• Two (2) years of experience applying the following:
• Case management principles, trauma-informed practices and approaches, and community resource networks.
• Full range of supervisory principles and practices, labor relations and personnel management.
• Computer software applicable to the duties of the position.
• Public administration and federal housing program principles, practices, and reporting requirements.
• Budgeting administration principles and practices, including procurement, purchasing and contract administration.
• Familiarity with the following:
• Social service systems, community resources, and resident engagement strategies.
• Social issues that impact low-income residents.
• Data management, outcome tracking, and reporting tools.

• Three (3) years of social services or case management experience with low income individuals and families involving considerable emphasis on the development and provision of educational programming and other direct services related to personal and community safety, community engagement and community organization/development (e.; independent living skills, providing consultation and assistance in the resolution of interpersonal disputes, mental illness, alcoholism and substance abuse, finances, and crisis intervention).
• Bachelor’s degree in Social Work, Counseling, Sociology, Psychology, or a related field. Possession of a Master’s degree in a field such as Social Work, Sociology, or a related field may be substituted for one (1) year of the experience requirements.