Principal Quality Engineer

Overview

We’re changing the way people connect to social care. Findhelp has built a comprehensive platform of products and services to connect people to resources, follow their progress, and track impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we focus on creating a positive impact by connecting people in need to programs that serve them with dignity and ease, powered by our proprietary technology that helps people find resources in their area.

We have helped millions of Seekers find food, health, housing, and employment programs.

Job Overview (The R&D Department is made up of software and database engineers, quality, and technical implementation. R&D designs and develops requested product features, fixes bugs within our platform, provides technical analysis and estimation, ensures successful integration installations, manages and monitors the health of our platform, and develops automation and tooling for efficient and reliable software development processes. R&D works cross-functionally with many other departments in the organization as a team to fulfill Findhelp’s mission of connecting all people in need and the programs that serve them with dignity and ease.)

As the Principal Quality Engineer
, you will play a pivotal role in ensuring the highest standards of quality engineering for our rapidly developing product. You will be responsible for leading quality improvement initiatives, acting independently to drive progress and providing strategic guidance within the team. This role requires broad expertise, exceptional technical leadership skills, and a forward thinking approach. You’ll work closely within a dynamic team of Quality Engineers to help grow their abilities as a mentor and by exemplifying QE expertise.

• Define and drive the overall quality strategy for complex, high-impact systems across multiple products, ensuring alignment with business goals and technical architecture.
• Lead organization-wide initiatives to embed quality into engineering practices, advocating for shift-left testing, automation-first approaches, and proactive risk management.
• Serve as the authoritative technical expert in software quality, setting standards for test frameworks, quality metrics, and automation strategies across teams.
• Partner with engineering leadership to architect resilient systems and influence design decisions for reliability, scalability, performance, and maintainability.
• Identify systemic quality gaps and implement cross-team solutions to eliminate recurring issues, reduce defects, and optimize delivery efficiency.
• Mentor and coach senior and mid-level quality engineers, elevating the organization’s overall technical capabilities and quality mindset.
• Drive the adoption of innovative testing tools, frameworks, and methodologies, staying ahead of industry best practices.
• Establish and monitor key quality KPIs and metrics across multiple teams, providing actionable insights and reporting to executive leadership.
• Collaborate with product, operations, and security teams to ensure comprehensive testing coverage for functional, non-functional, security, and compliance requirements.
• Influence organizational culture to prioritize quality as a shared responsibility, promoting transparency, accountability, and continuous improvement.

• 8+ years of experience in software quality engineering, with extensive expertise in test strategy, automation, and quality leadership in agile environments.
• Proven ability to define and implement quality processes at scale, across multiple teams or products.
• Advanced experience designing, building, and maintaining complex test automation frameworks (keyword-driven, Page Object Model, or similar).
• Expert-lev…