Roadside Assistance Technician​/Tow Driver

Roadside Assistance Technician

Job Type: Full time. Exempt/Non Exempt:
Hourly. ACG invites candidates to join our Emergency Roadside Assistance team.

• Operate a full-size or mini service truck or tow truck and related equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On‑the‑Go Tow or battery tests/sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

• Competitive hourly rate: $24.04 for Wisconsin employees.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
• $1,000 sign‑on bonus with split payout at 90 and 180 days of employment To qualify for the Sign‑On Bonus, applicants must be new to ACG.
• $250 quarterly Perfect Attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401(k) with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program; professional certification reimbursement program.
• AAA Membership Discounts, perks, rewards, and more.

• High school diploma or equivalent and a valid driver’s license.
• 21years of age or older.
• Valid state driver’s license with minimal driving infractions/ incidents.
• If employed in Illinois, possession of a valid Illinois C‑NonCDL driver’s license is required.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other duties.
• Strong customer service skills and ability to effectively communicate to members.
• Ability to lift materials weighing up to 75pounds.
• Must successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).
• Preferred: experience servicing vehicles (fuel, battery testing, jump‑starts, lockout service, flat‑tire change/inflate).
• Preferred: prior tow truck driver or roadside service experience.
• Preferred: ability to safely operate wheel lift, flatbed, dolly towing equipment and full‑size or mini service vehicle.

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature‑controlled office environment.

Apply Today!

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace.

If you have a disability and require an accommodation to help you complete our employment application process, please send an email to indicating the accommodation/assistance needed.