Virtual FSR; Bilingual

Virtual Teller (Bilingual English/Spanish Preferred)

Cyprus Credit Union is seeking a full-time Bilingual Virtual Teller to join our team. We provide a supportive culture that values collaboration, community involvement, and continuous growth.

As a Virtual Teller, you will serve as a trusted financial partner and first point of contact for members through our interactive video banking platform. Your responsibilities include processing deposits, withdrawals, transfers, and account maintenance requests while providing exceptional member service.

You will answer questions regarding accounts, products, and Credit Union services, resolve member concerns, and identify opportunities to recommend products and services that support members' financial goals. You will also refer lending, investment, and other financial opportunities to appropriate team members while ensuring compliance with all established policies, procedures, and security standards.

The ideal candidate will have previous customer service, sales, banking, contact center, financial institution, or cash‑handling experience. Strong relationship‑building and sales skills are essential, along with the ability to identify member needs and recommend appropriate solutions. Candidates should possess exceptional communication, grammar, and mathematical skills, maintain professionalism in challenging situations, demonstrate strong attention to detail, and work effectively both independently and as part of a team.

A friendly, outgoing, and service‑oriented personality is required. Bilingual English/Spanish skills are preferred.

High school diploma or equivalent required.

• Competitive pay based on experience and qualifications, with opportunities for bonuses and incentives
• Additional pay for employees fluent in both English and Spanish
• Health, dental, vision, and life insurance plans
• 401(k) and retirement savings plan
• 12 paid holidays
• Paid day off for birthday
• PTO beginning on day one
• Paid volunteer time off
• Tuition reimbursement opportunities

This full‑time position offers a regular schedule of Monday through Friday from 9:00 a.m. to 6:00 p.m., with occasional shifts from 10:00 a.m. to 7:00 p.m. Some Saturdays are required from 8:45 a.m. to 2:15 p.m. Saturday evenings and Sundays are off.