Payment Operations Specialist - Operations Center

Job Details

Job Location:

Operations - Magnolia, AR 71753

General Description of Position

The Payment Operations Specialist will work under the direction of the Manager, Deposit Operations to perform a variety of transaction processing duties related to wire transfers, Automated Clearing House transactions and check item processing.

• Maintain a strong understanding of bank policies, NACHA rules, and regulatory compliance requirements.
• Handle Electronic Fund Transfer (EFT) payment processing including wire transfers, Automatic Clearing House (ACH) transactions, and check item processing.
• Verify transaction details, ensuring accuracy and compliance with established policies and procedures.
• Ensure return processes and handling of unauthorized transactions for ACH and checks are handled timely and accurately.
• Process and monitor incoming and outgoing ACH files.
• Process ACH NOCs and Returns.
• Work closely with other departments to resolve payment-related inquiries and issues.
• Research and clear adjustments received related to all deposit account processing.
• Assist with payments related implementations and projects.
• Process and monitor incoming RDC and ATM/ITM deposits.
• Act as a backup for end of day operations.
• Perform other duties as assigned.

This position reports Monday-Friday 10am-7pm.

• High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.

• 2 years related experience and/or training.

Must deliver Service with HEART to all customers, both internal and external. Must maintain confidentiality of customer and bank information at all times. Must have strong attention to detail and accuracy and be able to work independently. Must be able to cross-train for other positions.