Clinic Manager

The Clinic Manager works as part of the clinical care team directing and managing clinical team members. The Clinic Manager assists the Director of Operations and the COO in clinical operational management clinical providers in the provision of healthcare services provided by Mainline Health Systems Inc. The Clinic Manager is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc.

and in which the practice focus is based on a Patient Centered Medical Home model of care.

• Collaborate with the HR and Marketing Departments on all advertisements for clinical staff positions.
• Oversight for all clinic staff recruitment activities including interviewing processes.

• Responsible for day-to-day supervision of clinical staff:
  • Front office staff, clinic nurses, clinic case managers, care coordinators
  • Office manager
• Collaborates with the Director of Operations on all clinic staff complaints.
• Annual evaluation of clinic staff.
• Disciplinary actions of clinical staff in collaboration with Director of Operations and COO.
• Scheduling of clinic staff.
• Responsible for maintaining of clinic supply including ordering and inventory.
• Ordering of office and clinic equipment, in collaboration with appropriate administrative personnel.

• Participates in Mainline Health Systems, Inc. quality improvement plan and performs duties in accordance to applicable standards.
• Coordinate with the Chief Quality Officer to collaborate and help implement changes to improve quality of care given to all Mainline patients.
• Serve and provide direct support to the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
• Participates in all Risk Management activities, provide departmental oversight, and report to QI as needed or deemed appropriate.
• Willingness to attend and/or complete continuing education related to this position and/or any other topics as deemed necessary to MHSI.

• Adheres to OSHA, HIPAA, CLIA and other safety regulations as necessary for proper operation of the clinics.

• Perform other duties as directed by the Director of Operations and COO.
• Attends appropriate local, regional, and national meetings as necessary to represent Mainline Health Systems, Inc.
• Assist with arranging and scheduling CPR and ACLS training classes.
• Participate in community events as needed.
• Collaborate with Chief Compliance Officer for audits of clinic staff.
• Coordination and facilitation of monthly clinic meetings.
• Assist Director of Operations and COO with communication of and implementation of quality improvement practices.
• Work with other members of management such as clinic/office managers and other department directors to ensure coordinated and cohesive delivery of services.

• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Professional Acumen – Ability to grasp and understand medical concepts and issues.
• Change Management – Ability to encourage others to seek opportunities for different and appropriate approaches to addressing problems and opportunities.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Consensus Building – Ability to bring about group solidarity to achieve a goal.
• Conflict Resolution – Ability to deal with others in an antagonistic situation.
• Decision Making – Ability to make critical decisions while…