Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative The Voice & Heart of DTSF

Do you have the gift of gab, a knack for problem‑solving, and a passion for people? Our Customer Relations Representatives are more than just the friendly voices on the other end of the line—they’re the heartbeat of our agency, the calm in the storm, and the ones who make our customers feel like family.

• Be the first friendly face (or voice) our customers connect with—whether that’s answering questions, solving problems, or just making someone’s day better.
• Juggle phone calls, emails, and in‑person chats with ease, like a customer‑care ninja.
• Keep track of customer needs and follow up so they know we’re always in their corner.
• Translate insurance terminology into real‑people talk so customers feel empowered, not overwhelmed.

• You’ll be a relationship‑builder, problem‑solver, and difference‑maker all in one.
• Every day is different—you’ll never be bored.
• You’ll join a fun, supportive team that celebrates wins (big and small).
• You’ll be part of something bigger: helping protect what matters most to our customers.

• A people‑person with excellent communication skills.
• A multitasker who thrives under pressure and keeps their cool.
• Someone who can listen, empathize, and take action.
• A positive, "let’s get this done" attitude.

• Salary plus commission/bonus
• Growth potential/Opportunity for advancement within the office
• Helping people in a complicated industry
• Great work‑life balance—home every night
• Paid time off (vacation and personal/sick days)
• Health benefits (portion paid by the employer)
• Sponsored team‑building events
• Valuable career‑building experience

Compensation: $40,000.00 - $60,000.00 per year