Sales Support Specialist: Detail-Driven Order Expert

Salary Range: $50,000.00 To $55,000.00 Annually

Janome America, located in Mahwah, NJ, is recruiting for a full-time Sales Assistant.

A Sales Assistant provides support to the Sales Department by handling incoming communications from dealers and District Sales Managers (DSM’s). Heavy customer contact will include order processing via email, phone, and fax and delivering exceptional customer service. This position involves high-volume interaction with external partners and requires attention to detail, organizational skills, and a proactive attitude.

• Enter and process all dealer orders by telephone, email, fax, or voicemail
• Respond to dealer and DSM inquiries regarding order status, product availability, pricing, special promotions, and shipment tracking (UPS)

• Good phone voice and pleasant manner necessary
• Minimum education – High School Diploma
• 1–2 years’ experience in a customer service or administrative support role, ideally in a sales/customer service environment

• Process all incoming orders
• Handle new accounts and termination paperwork, as well as paperwork for dealer address changes
• Process price adjustments and other credit/debit related paperwork
• Maintain and update internal spreadsheets and participate in occasional Excel projects
• Delivering superior customer service is the #1 duty and responsibility
• Draft professional correspondence and reports
• Perform general administrative duties including filing, documentation, and data entry
• Uphold a strong commitment to delivering superior customer service in every interaction