Local Product Engineer, Digital Product Platform; DPP -Mahwah

Position:
Local Product Engineer, Electrical (Digital Product Platform)

Salary: $120,000- $140,000*

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that reflects our customers and society. Every employee can bring their authentic self to work and reach their full potential.

• Vehicle Quality Issues:
  Utilize JLR's technical assistance process to triage, assess, and resolve client quality issues in the field. Work closely with senior diagnostic specialists, helpdesk technicians, commercial and quality peers to deliver the vehicle fix at speed the first time.
• Drive Engineering Quality:
  Support departmental goals as a local subject‑matter expert (SME) for the Electrical (DPP) commodity, demonstrating exceptional engineering skills and judgement.
• Customer Love:
  Work directly with market teams to prevent the repurchase of client vehicles and improve the customer experience.
• Retailer & Customer Support:
  Assist on site to resolve complex customer cases, source data, gather information for Product Engineering, and support field staff with dedicated engineering excellence.
• Customer
  
  Experience:
  
  Collaborate at the operational level with Commodity, Quality, and Commercial peers in market and UK Engineering to ensure customer needs are met quickly and successfully.
• Systemic Issue Identification:
  Escalate high‑risk systemic issues with urgency following processes and engineering communication channels, championing visibility and resolution of high‑priority issues.
• Expert Technical Support:
  Provide accurate, well‑communicated technical support to all stakeholders through the escalation pipeline, including testing and validation of solutions as required.
• Data Management:
  Conduct data management and deep‑dive analysis to speed up root‑cause understanding and resolve customer issues; analyse trends and raise systemic issues working closely with Local Product Investigation.
• Upskill and Unity:
  Own sharing knowledge with market technical peers and actively drive a one‑team mentality daily.
• Perform other duties as required.

• Bachelor's or graduate degree (preferred) in Mechanical, Automotive, Systems, Electrical, Software, or applicable engineering field; equivalent work experience considered.
• 5+ years of experience in Electrical (DPP) engineering, focusing on control systems, design, quality, NVH, or calibration.
• Excellent understanding of Electrical (DPP) commodity systems and a well‑considered problem‑solving approach.
• Automotive systems experience.
• Working knowledge of data analysis tools like INCA, Vehicle Spy, ASL, and Canalyser.
• Proven problem‑solving skills;
  Six‑Sigma training is a distinct advantage.
• Good knowledge of the automotive industry, competitor and market awareness.
• Advanced knowledge of JLR products, technologies, and engineering processes strongly preferred.
• Ability to effectively communicate technical information to stakeholders across the organization.
• Strong organizational skills with attention to detail.
• High drive, self‑motivated, able to deliver with minimal supervision.
• Ability to work under pressure and meet firm deadlines while maintaining high standards.
• Team‑oriented self‑starter with strong business acumen.
• Ability to work and negotiate with other functions to achieve common objectives.
• Proactive delivery and commitment to meeting deadlines.
• Available to travel as required for vehicle investigations and fact‑finding tasks.

Schedule:

Hybrid Ways of Working (Monday, Tuesday, Thursday – office days; Wednesday and Friday – choice days).

Base pay offered may vary depending on location, skills, experience, and market factors. Total compensation may include a target bonus, medical/health, financial, and other benefits, including 401(k) eligibility and paid time off such as vacation, sick/personal, and parental leave. If hired, employees will be in an "at‑will" position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

This role is not eligible for visa sponsorship.