Sales and Customer Care Consultant @NET--PORTER

Some of the essentials for you to know are:

Location:

Our DC2 Offices in Mahwah, New Jersey

37.5 hours per week

$20.51

Sales and Customer Care Manager

• Performance bonus schemes dependant on the type of role you are in
• 401(k) plan that both you and the company contribute to
• Our famous staff discount along with exclusive staff sales
• Medical, Dental and Vision insurance
• A chance to be part of a fun and caring team that support each other

• Ensure that an excellent customer experience is given to every customer, every time
• Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media
• Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
• Assist customers with all lines of enquiry which will include; product queries, returns, delivery, registration, payments and more
• Be committed to meeting KPI’s including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals
• Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge

• Previous experience in a contact centre environment or customer service role (retail and hospitality)
• Excellent written and verbal communication skills
• Excellent keyboard and written skills with precise grammar and spelling
• Confident and proactive approach
• Excellent eye for detail and good organizational skills
• The ability to work on a team
• Flexibility to work shifts - This will include weekends and during busy periods there may be an expectation to work additional shifts.

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Lux Experience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Entry level

Hybrid

Lux Experience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide — home to Mytheresa, NET-A-PORTER, MR PORTER, and YOOX.