Business Systems Analyst
Listed on 2026-02-19
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IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst
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Job DescriptionThe Business Analyst is responsible for analyzing business processes and requirements to support the successful optimization of Service Now solutions. This role involves working closely with the platform team to gather and document platform processes, platform capability and integrations, business needs, story creation and grooming, documenting test cases, and collaborating with necessary stakeholder teams. The ideal candidate possesses strong agile process understanding, experience with Service Now, excellent communication abilities, and background in one or more Service Now processes, preferably ITOM, ITAM, or HRSD).
Note, this is not a Service Now developer position, and there will be no development, configuration, or other platform changes made.
Mandatory Skills- Agile Process
- Service Now SPM Module
- Process Documentation
- Technical Documentation
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