IT Support Manager

Salary Range: $85,000.00 To $ Annually

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company’s Managed Service Provider (MSP). This hands‑on role is responsible for end‑user support, Microsoft 365 administration, ERP support coordination, onboarding/offboarding processes, device management, and overall technology support operations across the organization.

The position supervises one full‑time IT Assistant Manager and works closely with employees, vendors, and the MSP to ensure reliable and efficient technology operations throughout the organization, including headquarters and remote locations.

This role will also support the company’s adoption and utilization of AI‑powered business technologies, including Microsoft Copilot and other approved AI productivity tools, to improve operational efficiency, streamline workflows, and enhance employee productivity.

• Manage the daily operations of the IT department and IT support functions.
• Supervise and support one IT Assistant Manager responsible for ERP support and daily operational assistance.
• Fully manage and oversee the IT Help Desk ticketing system.
• Provide in‑person, phone, and remote support to employees for hardware, software, Microsoft 365, ERP, connectivity, and user‑access issues.
• Serve as the primary internal liaison between the company and the Managed Service Provider (MSP).
• Coordinate with the MSP regarding infrastructure support, escalations, maintenance activities, cybersecurity initiatives, enterprise systems, and technology projects.
• Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, One Drive, Endpoint Manager, Entra  (Azure AD), and related technologies.
• Coordinate onboarding and offboarding activities including user account creation, licensing, permissions, device setup, and security access.
• Configure and deploy laptops, workstations, mobile devices, printers, and related hardware.
• Support and manage company mobile devices and mobile device policies.
• Coordinate and support remote users and locations.
• Train and assist employees with Microsoft 365 applications, AI productivity tools, and other business technologies.
• Research, evaluate, and support the adoption of AI‑powered business tools and automation technologies to improve operational efficiency and departmental workflows.
• Support employee training and best practices related to Microsoft Copilot and other approved AI productivity platforms.
• Identify opportunities to streamline business processes and improve operational workflows through automation and emerging technologies.
• Assist in promoting responsible and secure use of AI technologies in accordance with company policies and data security standards.
• Coordinate with vendors regarding IT equipment, software licensing, telecommunications, and technology‑related services.
• Maintain hardware and software inventory records and company‑assigned devices.
• Support ERP‑related issues and coordinate with internal departments, ERP users, vendors, and the MSP as necessary.
• Assist with technology planning, process improvements, documentation, and operational efficiency initiatives.
• Some travel may be required (10–15%).
• Overtime may be required when necessary.

• Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.
• Minimum 5 years of experience in IT support, systems administration, or IT operations management.
• Previous supervisory or leadership experience preferred.
• Experience supporting Microsoft 365 environments including Exchange Online, Teams, SharePoint, One Drive, Endpoint Manager, and Entra  (Azure AD).
• Experience supporting ERP systems and business applications.
• Experience providing end‑user support in both local and remote environments.
• Familiarity coordinating with Managed Service Providers (MSPs) and third‑party technology vendors preferred.
• Experience supporting Windows 11, Microsoft 365, macOS, iOS, printers, mobile devices, and related technologies.
• Familiarity with enterprise infrastructure, backup, endpoint…