IT Systems and Endpoint Engineer

MAHWAH OFFICE 333 State Rt 17 Mahwah, NJ 07430, USA

The IT Systems & Endpoint Engineer is a highly technical, hands‑on role responsible for the implementation, administration, security, and lifecycle management of the organization’s server, endpoint, and core IT systems and services. This position provides Tier 2 and Tier 3 technical support, resolves complex infrastructure and endpoint issues, performs root‑cause analysis, and supports incident response and system recovery. The role also leads and supports the implementation and continuous improvement of systems, platforms, and IT services, ensuring solutions are deployed securely, efficiently, and in alignment with organizational standards and security policies.

• Administer and support Windows Server environments (Linux experience preferred).
• Perform advanced troubleshooting, patch management, monitoring, and performance optimization.
• Support on‑premises and hybrid infrastructure environments, including virtualized systems.
• Maintain system reliability through proactive monitoring, maintenance, and capacity planning.

• Administer Active Directory including users, groups, computers, and Group Policy.
• Support hybrid identity environments integrated with Microsoft Entra .
• Troubleshoot authentication, identity, and access issues including Conditional Access policies.
• Maintain and improve identity security practices including least privilege access and policy enforcement.

• Administer Windows and macOS endpoints using Intune (MDM/MAM), Group Policy, and RMM tools.
• Design, implement, and maintain endpoint configuration baselines, security policies, and application deployments.
• Develop and maintain standardized endpoint builds and configuration management practices.
• Provide Tier 2 and Tier 3 escalation support for endpoint‑related issues.
• Support VMware virtualization environments including configuration, monitoring, and troubleshooting.
• Assist with infrastructure capacity planning and performance analysis.
• Participate in infrastructure lifecycle planning including upgrades and platform improvements.

• Administer and maintain backup and recovery platforms.
• Conduct recovery testing and support system restoration during incidents or outages.
• Assist in maintaining disaster recovery readiness and documentation.

• Implement and support infrastructure, endpoint, and security services to maintain overall system health and security.
• Assist with technology deployments, platform enhancements, and remediation initiatives to improve reliability, resilience, and compliance.
• Ensure implemented solutions are operationally ready, secure, documented, and supportable.

• Harden systems and endpoints in accordance with corporate security standards.
• Perform patch management, vulnerability remediation, and enforce device encryption policies.
• Support incident response activities including containment, remediation, and recovery.
• Collaborate with security teams to improve system and endpoint security posture.

• Provide Tier 2 and Tier 3 support for Exchange Online, SharePoint Online, and Microsoft Teams.
• Support access management, permissions, and service‑level troubleshooting.
• Assist with Microsoft 365 platform configuration and service optimization.

• Act as a Tier 2 and Tier 3 escalation point for Service Desk issues.
• Perform root cause analysis and contribute to long‑term problem resolution.
• Document system configurations, processes, and operational procedures.

• This position will not be supervising any other employees at this time. However, the position does require the individual to be personable and team‑oriented.

• Bachelor's degree in information technology, computer science, or equivalent professional experience.
• Minimum of 5 years of experience in systems administration and endpoint management.
• Experience supporting enterprise infrastructure and endpoint environments.