IT Associate Field Services Technician; Mahwah, NJ

Job Summary

Job Role:

IT Associate Field Services Technician Department: IT Infrastructure & Operations

Reports To:

IT Regional Field Services Manager

Summary:

Provides second-level IT support for all employees at Envista, both locally and globally. This includes production areas, distribution areas, and HQ offices. Responsible for PC configuration, imaging, ongoing system updates, and maintenance. Handles LAN/WAN network troubleshooting and vendor coordination. Additionally, this role involves supporting various third‑party applications such as Microsoft Dynamics, SAP, Oracle, among others. Must reside within a commutable distance to Mahwah, NJ.

This is a full‑time onsite role.

• Deliver professional support in‑person, by phone, and in writing.
• Listen actively, use critical thinking, and prioritize requests.
• Maintain confidentiality and communicate updates clearly.
• Resolve or elevate issues via ticketing system.
• Support LAN, VPN, Citrix, email, and enterprise applications.
• Install patches, remove malware, and perform preventive maintenance.
• Install, configure, and maintain Windows PCs/laptops and peripherals.
• Manage Active Directory accounts and ensure security consistency.
• Translate documents when needed and conduct local training sessions.
• Perform second‑level troubleshooting for hardware, software, and network systems.
• Configure and install VOIP phones and mobile devices.
• Document equipment setup and recycle old hardware.
• Maintain local IT inventory and purchase hardware as needed.
• Create and update knowledge base articles and documentation.
• Participate in local IT projects and patch data drops.

• Sense of Urgency:
  Understand and direct the team to address issues by the required SLA timeline.
• Communication:
  Provide clear and concise communication to avoid confusion.
• Customer Focus:
  Deliver a level of service that minimizes business downtime.
• Teamwork:
  Work effectively with local and remote resources to function as a single team.
• Soft Skills:
  
  Engage customers verbally in a professional manner.
• Self‑Starter:
  Initiate tasks or projects independently.

• Fluent in the local language and in English.
• Read and interpret documents such as safety rules, operating and maintenance instructions, reference materials, and procedure manuals.
• Write reports and correspondence.
• Speak effectively before groups.

• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Apply concepts of basic algebra and geometry.

• Solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking and peripheral hardware.

• Desirable but not required: MCSE, A+, Network+, CCNA.

• Frequently required to sit, walk, and occasionally lift up to 50 pounds / 23 KG.
• Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this job.

• Self‑sufficient, enthusiastic, team orientation, continuous improvement mindset, logical and creative thinker, poised, strong personal impact, confident, credible, articulate the EBS philosophy, facilitation skills.

• Bachelor’s degree or associate degree with 2+ years of experience or 4+ years related IT work experience and/or training in lieu of education.
• Knowledge of computer hardware and software.
• Ability to troubleshoot and correct a wide array of IT enterprise user problems.
• Ability to receive and utilize training proficiently to implement in the work environment.

• $30.20 – $37.00 per hour (plus benefits such as annual performance bonus, medical/dental/vision benefits, 401(k) match, and other applicable compensation plans).

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:
http://(Use the "Apply for this Job" box below)./.