Content Designer - Web, Mobile App and CRM

Content Experience Designer - Web, Mobile App and CRM

Mahwah, NJ (on-site)

The Content Experience Designer is responsible for creating and optimizing end-to-end customer experiences across Volvo Cars’ digital ecosystem, including web, mobile app, and CRM platforms. This role combines content strategy and execution, UX/UI design, and data‑driven optimization to deliver intuitive, personalized, and high‑performing digital experiences that align with business goals.

• Design end‑to‑end digital experiences across web, mobile app, and CRM platforms, ensuring consistency and usability across all touchpoints
• Develop engaging content in alignment with Volvo brand guidelines supporting local market communication and positioning strategy across our owned platforms
• Develop wireframes, prototypes, and user flows that translate business requirements into intuitive customer experiences
• Create and refine copy and content to ensure clarity, consistency, and alignment with customer journeys
• Maintain UX/UI standards, ensuring alignment with Volvo brand, accessibility, and design system guidelines
• Collaborate with product, engineering, UX, and data teams to deliver digital experiences that are both scalable and performant
• Use data, research, and user feedback to continuously improve digital experiences and optimize performance
• Partner with product and analytics teams to identify opportunities for personalization, AI‑driven enhancements, and experience innovation

• 3+ years of experience in digital product, content, UX, or marketing design—or a related field
• Experience designing end‑to‑end customer journeys across web, mobile apps, and CRM platforms
• Hands‑on experience with UX writing, content strategy, information architecture, and interaction design
• Proven ability to use customer insights, analytics, and testing to improve digital experiences and conversion
• Strong knowledge of journey mapping, lifecycle marketing, personalization, and omnichannel experiences
• Proficiency in Figma, Adobe Creative Suite, or similar tools
• Strong writing, editing, and communication skills
• Solid understanding of responsive design, accessibility, and user‑centered design principles

• Degree in Design, Human‑Computer Interaction, Digital Media, or related field
• Automotive experience, or premium consumer brand experience
• Familiarity with SEO, analytics, and content strategy
• Strong cross‑functional collaboration skills
• Creative problem‑solving with strong attention to detail
• Ability to manage multiple projects in a fast‑paced environment

• User‑centered design and customer empathy
• Ability to translate complexity into simple, intuitive experiences
• Data‑driven mindset with a focus on continuous improvement
• Cross‑functional collaboration and stakeholder communication
• Attention to detail and commitment to quality

$82,947 to $154,044 (Compensation is determined based on experience, qualifications, internal equity, location and company guidelines)