Network Support Engineer

Network Support Engineer I  Join Mindray North America and help shape the future of patient care. Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise.

Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.
Fast facts about Mindray:
Founded in 1991, with 14,000 employees worldwide
8 global R&D centers, investing ~10% of annual revenue into innovation
North American headquarters in Mahwah, NJ, with 40+ international subsidiaries
Mindray is seeking a Network Support Engineer I to support the networking environments that enable our patient monitoring and healthcare technology solutions. This role is responsible for troubleshooting network-related issues, supporting customer deployments, assisting with integrations, and collaborating with internal teams and customer IT departments to ensure reliable system performance.
The ideal candidate has a strong foundation in enterprise networking, enjoys problem-solving, and is comfortable working directly with customers and cross-functional teams.

Location:

Mahwah, NJ Department:
Interoperability & Network Support
Position Summary  Mindray is seeking a Network Support Engineer I to join our Interoperability & Network Support team. This role is responsible for supporting enterprise network environments that enable the successful deployment and operation of Mindray products and solutions.
The ideal candidate will have a strong foundation in networking technologies, excellent troubleshooting skills, and a passion for delivering exceptional customer support. This position works closely with customers, field service personnel, engineering, IT, and other cross-functional teams to resolve technical issues, support integration projects, and contribute to continuous improvement efforts.
What You'll Do   Troubleshoot and support enterprise network infrastructure, including connectivity, routing, switching, performance, and availability issues
Evaluate network environments to ensure compatibility with Mindray products and solutions
Assist customers and field personnel with technical support and network-related troubleshooting
Manage support cases, document findings, and drive issues through resolution
Support network technologies including routers, switches, firewalls, authentication services, and network management tools
Develop and maintain technical documentation, implementation guides, and knowledge base articles
Participate in integration and interoperability projects
Deliver knowledge-sharing and training sessions to internal teams
Collaborate with Engineering, IT, Operations, Quality, and external partners to support customer success
Qualifications  Required   Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience
1-3 years of experience supporting enterprise network environments
Understanding of Layer 2 and Layer 3 networking fundamentals
Knowledge of TCP/IP, IP addressing, subnetting, VLANs, routing, and switching
Experience troubleshooting enterprise network environments
Familiarity with core network services such as DHCP, DNS, and NTP
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently and collaboratively within a team environment
Preferred   CCNA, Network+, or similar networking certifications

Experience with Cisco, Aruba, or similar enterprise networking technologies
Exposure to STP/RSTP, VLAN trunking, LACP, switch stacking, and redundant network connectivity
Familiarity with multicast networking concepts, including IGMP, IGMP Snooping, PIM, and related technologies

Experience with network monitoring and management platforms
Knowledge of network security concepts including segmentation, authentication, and access control lists (ACLs)
Why Join Mindray?  At Mindray, you'll have the opportunity to work with innovative healthcare technology while collaborating with talented professionals across engineering, service, clinical, and operations teams. You'll gain hands-on experience supporting complex healthcare environments and play an important role in delivering solutions that help improve patient care.
Travel:
Occasional travel may be required.
Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and moreall within a dynamic, supportive, and collaborative work environment.
Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for…