Quality Control​/Quality Assurance manager

Quality Control/Quality Assurance Manager

Seeking a highly skilled Quality Control/Quality Assurance manager to own and lead all activities related to our domestic Quality Control team. The QC/QA is expected to develop and implement all Quality Management Solutions (QMS) activities including but not limited to planning, scheduling, inspection, and testing.

In addition, the QC/QA Manager will provide leadership, mentorship and direction to our domestic and global QC team.

Roles & Responsibilities:

• Establish and manage QC/QA procedures to diagnose and inspect all returned products.
• Devise and manage effective corrective action plans and root cause analysis procedures with the goal of ensuring customer satisfaction and reducing costs associated with defective products.
• Integrate QC analysis and corrective action plans into existing database (Salesforce).
• Perform inspection and root cause analysis on all returned products.
• Prepare high level reports regarding root cause analysis and corrective action plans.
• Lead and support company global operations team in creating test planning and inspection procedures during assembly and manufacturing.
• Support and collaborate closely with Product Development and Engineering teams during testing and validation of new and existing products.
• Support Manufacturing partners throughout all stages of the Product Development lifecycle to ensure products are manufactured with the highest level of quality.
• Lead and mentor QC team members.
• Work cross-functionally and provide support to our global QC team and suppliers.
• Monitor and ensure manufacturing partners comply with Company’s marketing requirement documents (MRD).
• Collaborate with Customer Service team to create an effective system/process to collect, monitor and analyze Customer Product Reviews posted online and on social media platforms and report findings and recommendations to management team.
• Taking the lead in the quality control efforts for various products, including reviewing failed units when necessary.
• Assuming responsibility for sustaining engineering tasks and managing projects that are in the production phase (such as the kettles).
• Collaborating closely with the QC teams in China for effective communication.

Skills & Experience:

• Minimum of 5 years of experience in Quality Control/Quality Assurance roles.
• Management experience is preferred.
• Experience integrating QC analysis and corrective action plans into databases like Salesforce or similar databases.
• Subject matter expertise in quality systems, problem solving and continuous improvement practices.
• Demonstrated proficiency in root cause analysis.
• Results oriented mindset with the ability to work under pressure to meet challenging deadlines.
• Extensive knowledge of various materials, such as metal, plastic, and various electronic components.
• Strong organization and planning abilities.
• Exceptional problem-solving, analytical and decision-making skills.
• Strong communication skills and ability to work well within a collaborative team environment.
• Six Sigma Certification preferred.
• Bachelor’s degree in technical field.

Notes:

Based out of our Mahwah location and would be onsite 5 days a week. Salary Range is $100 – 120k. This person needs to be able to work with our overseas QC team in China as well as the onsite engineering team to troubleshoot products.