North America Style Advisor @NET PORTER

STYLE ADVISOR – NET‑A‑PORTER delivers incredible fashion for incredible women. As an award‑winning luxury retailer, NET‑A‑PORTER offers a curated selection of designer apparel, fine watches, precious jewelry, and over 200 specialist beauty brands, backed by unparalleled customer service, a seamless multi‑device shopping experience, luxurious packaging, easy returns, and a multilingual customer‑care team available 24/7.

NET‑A‑PORTER is seeking passionate Style Advisors to join our Personal Shopping team in Mahwah, NJ. You will connect clients with the latest trends and curated product selections, manage ad‑hoc service enquiries, and build meaningful relationships that inspire confidence and loyalty.

• Contribute to team sales and KPI targets, increasing client spend and satisfaction.
• Respond promptly to enquiries and assist with product questions.
• Use purchase history, client preferences, and trend insights to recommend personalised selections.
• Offer styling, sizing and fit advice, and confidently present new collections and launches.
• Present style edits in a visually compelling way to encourage purchases.
• Follow up proactively to maintain engagement and maximize commercial opportunities.
• Analyse customer insights and buying trends to support commercial strategy and product launches.
• Represent the brand professionally, maintaining luxury standards and values of NET‑A‑PORTER.

• 2+ years of client‑facing experience in retail, styling services, or call‑center sales and operations.
• Proven ability to engage customers and achieve personal sales targets.
• Strong customer‑service orientation and passion for delivering exceptional service.
• Effective communication skills, fluent in spoken and written English; additional languages are an advantage.
• Digital proficiency and comfort with Excel, Outlook, and CRM systems.
• Highly organised, detail‑oriented, and able to manage multiple priorities in a fast‑paced, luxury environment.

• Performance commission scheme tied to net sales achievement.
• Pension/401(k) plan with company contributions.
• Discount portal for theme park, cinema tickets, and other perks.
• Well‑known staff discount and exclusive staff sales.
• Medical, dental and vision insurance.
• Commuter benefit and flexible spending account.

Lux Experience Group is an equal‑opportunity employer. We celebrate diversity and encourage people with a diverse range of backgrounds to apply. Please let us know if you require reasonable adjustments to complete your application.

To apply, submit your CV to our dedicated portal. We value passion, commitment, and collaboration and look forward to hearing from you.