Enrollment & Billing Coordinator

Kennebec Valley Community Action Program (KVCAP) seeks an Enrollment & Billing Coordinator to support enrollment, eligibility, and billing processes for community programs. In this role, you will manage applications, verify documentation, maintain accurate participant and billing records, and prepare invoices and reports. You'll collaborate closely with program, finance, and client services staff to ensure timely, accurate billing and enrollment, uphold compliance with funding and agency requirements, and provide responsive, respectful service to families and community partners in a mission-driven environment.

Responsibilities

• Process and track client applications and enrollments for KVCAP programs
• Verify eligibility documentation and maintain accurate participant records
• Prepare, review, and submit billing and invoices in a timely manner
• Reconcile billing data with finance and program staff to ensure accuracy
• Generate regular reports on enrollment, utilization, and revenue
• Respond to client and partner inquiries regarding enrollment and billing
• Ensure compliance with agency, funder, and regulatory requirements
• Maintain organized digital and paper files and protect confidential information
• Collaborate with program teams to improve enrollment and billing workflows
• Use databases and spreadsheets to monitor data quality and trends

Required Skills

• Client enrollment processing
• Billing and invoicing
• Data entry and database management
• Eligibility verification
• Records management
• Compliance and documentation
• Basic accounting practices
• Report generation
• Customer service
• Microsoft Office / Excel