Senior Product Manager – Fulfillment Value-Added Services; VAS

About Ship Monk

Ship Monk isn’t just a 3PL; we’re a growth partner for merchants
. We provide cutting‑edge technology and a network of owned and operated fulfillment centers that empower high‑growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we’re on a mission to revolutionize fulfillment by providing everything from the fastest click‑to‑delivery and real‑time inventory to custom solutions—all with a merchant
–
first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We’ve eliminated the need for tribal knowledge with our AI‑powered platform. It provides a real‑time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands‑on, “mom and pop” support with a global reach. Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long‑term partnerships. Our all‑inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh
  * t done: We’re a fast‑paced, high‑growth company that values action and results.

Location: East Coast US

Ship Monk is looking for a Senior Product Manager – Fulfillment Value-Added Services (VAS) to lead the charge in operational customization. While others just ship boxes, we craft experiences and enable global scale. In this role, you will own the roadmap for everything that makes a package “special”—from high‑tech personalization like engraving and embroidery to high‑stakes B2B requirements like UPC tagging and retail ticketing.

Your mission is to take a merchant’s complex, multi‑step project—whether it’s a bespoke subscription box or a massive retail replenishment order—and translate it into seamless, system‑driven transactions. You’ll work at the intersection of e‑commerce logic, retail compliance, and physical throughput,
ensuring that custom becomes configurable and slow becomes scalable.

• Education: Bachelor’s degree or equivalent practical experience.
• PM Core: 5+ years of experience in product management, specifically within logistics, manufacturing, or e‑commerce tech.
• Strong experience with creating process flow diagrams
  , swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, Fig Jam, Visio).
• Domain Expertise: 2+ years of experience with WMS (Warehouse Management Systems), kitting logic, or Bill of Materials (BOM) management.

• Customer Research: Conduct interviews and engage with Ship Monk clients to understand inventory challenges and opportunities.
• VAS Roadmap Ownership: Lead the product lifecycle for specialized fulfillment—turning “Special Projects” into standard, scalable offerings.
• Implementation & Adoption: Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.
• Workflow Architecture: Design “Cart-to-Floor” flows that ensure a customer’s request for a “blue ribbon, tagged, and engraved” item is instantly translated into a clear task for a warehouse associate.
• Complexity Breakdown: Take messy, complex kitting projects and deconstruct them into system‑driven, step‑by‑step digital…