Chief of Staff

Description

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Opus IVS is seeking a detail-oriented, strategic, and collaborative Chief of Staff with strong organizational, strategic, and relationship-building skills. The Chief of Staff supports the COO and executive management team in translating strategy into execution and owns driving continuous improvement. This role owns the operating cadence, KPI/OKR discipline, and cross-functional initiative delivery, ensuring priorities are clearly defined, plans are built with executive owners and teams execute with accountability.

The Chief of Staff will own and establish operating cadence and KPIs, lead cross‑functional improvement initiatives, and build/maintain SOPs and governance so processes are documented, adopted, and continuously improved.

• Partner with the COO and executive team to translate strategy into execution: clarify priorities, define success metrics, establish owners, and ensure follow‑through across functions.
• Identify, analyze, and size operational opportunities (cost, speed, quality, and customer outcomes); develop business cases with ROI, effort, risk, and dependencies to support executive decision‑making.
• Build execution plans for executive team members (initiative charters, milestones, decision points, resourcing) and work with their teams to convert plans into weekly actions and deliverables.
• Run the enterprise operating system: quarterly and annual planning support, KPI/OKR scorecards, recurring reviews, action logs, and escalations.
• Drive accountability mechanisms (ownership, meeting discipline, decision logs, due‑date tracking) while maintaining strong cross‑functional relationships and healthy team dynamics.
• Lead change management for major improvements: stakeholder mapping, communication plans, training, adoption measurement, and reinforcement to ensure changes stick.
• Identify, prioritize, and lead operational improvement initiatives that increase efficiency, quality, speed, and customer outcomes.
• Develop and manage project plans, including scope, timelines, deliverables, resources, and risks across the entire organization.
• Act as a liaison between departments, ensuring smooth information flow and timely follow‑up.
• Collaborate with project teams to foster collaboration and ensure project objectives are met.
• Prepare regular project status reports and present clear decision‑oriented updates to the COO and other executive stakeholders.
• Lead development and governance of enterprise process documentation, including SOPs, workflows, templates, and playbooks.
• Other duties as assigned.

• Emotional maturity and professionalism to work effectively with executives, managers, and front‑line team members.
• Ability to think strategically while managing tactics, logistics, and details.
• Strong relationship‑building, stakeholder management, and individual contribution with also effective influence across non‑direct reporting teams.
• Strong prioritization and adaptability in a fast‑moving environment with shifting deadlines.
• Clear, consistent written and verbal communication at all levels of the organization.
• Demonstrated ability to operate in an environment with ambiguity and change, adapting to and being a champion for positive change.
• Demonstrated ability to analyze problems from multiple perspectives and determine best course of action to align with business goals/objectives.
• Strong facilitation skills for executive and cross‑functional forums (driving clarity, alignment, and decisions).
• Ability to synthesize messy inputs into clear options,…