Process Analyst – Intermediate

Job Title:
Process Analyst

Duration: 06/15/2026 to 12/31/2026

Location:
Westbrook Maine 04092
Pay Rate: $25.71 - $27.26/hr

The Business Process & Documentation Analyst is responsible for designing, standardizing, and governing how business processes are defined, documented, and operationalized across the Software Implementations and Customer Success organization.

This role serves as a critical bridge across Implementations, Customer Success, Sales, Product, and Support—ensuring that processes are clearly documented, aligned to strategic objectives, consistently executed, and continuously improved.

• Define and evolve the enterprise-wide strategy for how processes are created, documented, stored, and maintained
• Establish standards for process architecture, including end-to-end journeys, SOPs, and work instructions
• Design governance models to ensure processes remain current and aligned to business priorities
• Align process design with organizational strategy, customer experience, and commercial goals

• Review all existing SOPs, workflows, and documentation
• Identify inconsistencies, redundancies, and gaps; align to a global standard operating model
• Standardize end-to-end implementation lifecycle processes
• Define clear handoffs between Sales, Implementation, Customer Success, and Support
• Define clear handoffs during the Deployment process among Project Managers, Implementation Specialists, Data Conversions and Software Trainers to ensure smooth customer experience

• Partner with Sales, Product, and Support to ensure processes reflect real workflows
• Define and maintain RACI frameworks to clarify ownership and accountability
• Align customer commitments with delivery capabilities

• Design and implement a centralized documentation framework
• Establish standards for clarity, usability, and accessibility
• Ensure documentation is easy to navigate and role-specific
• Drive global adoption of documentation best practices AI-Enabled Process Innovation
  • Evaluate and implement AI-driven tools to enhance documentation and workflows
  • Automate documentation generation and updates
  • Improve searchability and knowledge retrieval
  • Identify process inefficiencies using AI insights
  Qualifications
  • 5-8+ years in business process, operations, or program management
  • Experience in software implementations or customer success preferred
  • Knowledge of process frameworks such as Lean or Six Sigma
  • Experience building SOPs and documentation systems at scale
  • Experience in cross-functional global environments
  • Familiarity with knowledge management platforms
  • Exposure to AI tools

  Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.