Emergency Communication Specialist

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department of Public Safety - Bureau of Emergency Communications

Job Class Code: 8600

Grade: 19 (Professional/Technical)

Location:

Houlton, ME

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Emergency vehicles must be dispatched before they can help anyone...

Enter the importance of Emergency Communication Specialists; they play this crucial role, acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it, accurately and promptly, with first responders. Build your career with the Department of Public Safety. Possible advancement routes include: Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director.

This operation must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts.

If you want to serve your community, help the public, and make an impact with your next career, the State of Maine wants to hear from you!

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.

During the training period, the selected applicant must be available to work all 3 (three) shifts including days, evenings, and overnights. After the probationary period, shift assignments are determined by seniority in compliance with collective bargaining agreements.

• Act as the first point of contact for people in need of help
• Coordinate effective response to calls for service
• Develop incident resolution strategies
• Search databases to find pertinent information for appropriate personnel (e.g., criminal history, stolen property, and motor vehicle data)
• Document calls in computer aided dispatch system
• Operate communications equipment, including computer aided dispatch and radio systems

• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision

• Maine State Terminal Operator
• Emergency Medical Dispatcher (including CPR training)
• Nex Gen 9-1-1

Graduation from high school or equivalent.

Questions about this position should be directed to Jessica Milliken at Jessica.

E.Milliken