Administrative Office Specialist

Location: Fairfield

Casella Waste Systems -  - Responsibilities:
Engages with customers to assess support needs and provides products and services to fulfill identified customer needs while promoting new or alternative products and services.;
Creates and maintains customer and sales information in CRM and Case Management systems to troubleshoot customer issues, gather customer information, track sales activities, create outreach campaigns, and generate new business opportunities and customer retention activities.;
Generates market interest and sales as the primary point of contact and resolution for all calls and cases routed from the Customer Care Center for small commercial dumpster and temporary Roll-Off inquiries.;
Manages daily workflows of outgoing and incoming mail in a timely manner.;
Performs filing of safety records, procedures, and employee personnel records to ensure data is organized and up to date.