Customer Service Representative

Are you looking for a place where you can bring your goals?

As a Customer Service Representative on the Portland Glass team, a typical day for you will include:

• Answer all incoming phone calls from customers in a professional and timely manner
• Listen effectively to customer inquiries and concerns, and quickly determine the appropriate course of action
• Use a script when communicating the next steps to customers (Insurance Vendor, Sales, Customer Care, Vendor for car parts, etc.).
• Understanding and striving to meet and exceed daily productivity goals while providing excellent and consistent customer service
• Collaborating with teammates on larger scale projects and initiatives

• 1+ years of experience in customer service, call center experience preferred
• Excellent verbal/written communication skills
• Strong Microsoft Office and computer skills
• Ability to work in a fast-paced environment
• Ability to pass a background check and drug test, per applicable state laws
• Education: High school diploma or GED
• Physical requirements: Must be able to lift minimum of 25 pounds

• Medical
• Dental
• Vision
• Employer paid life insurance
• 401k with match
• PTO/paid holidays
• Employee Assistance Program

• Semi-annual bonuses based off position metrics
• Associate Equity Program
• Referral Bonus Program

Competitive pay:
Based on experience!

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.