Customer Rep Assoc II - North Haven

Office/Bureau:
Maine State Ferry Service

Location:

North Haven, ME

Opening Date:
July 2, 2026

Closing Date:
July 16, 2026

Salary:
New employees will start at $23.03 per hour (Step
7). (Full salary range available at link.)

The Maine State Ferry Service is seeking a Full‑Time Customer Service professional to work at our North Haven location. Candidates must be able to successfully start and end their day on the island without the use of the Maine State Ferry Service.

• Maintain and promote a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Sell tickets and collect appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS).
• Count tickets sold and money collected during assigned shift, prepare shift activity/cash reports, and maintain records of monetary deposits and receipts.
• Provide schedules, fares, and other information to MSFS customers and the general public in person and via the telephone.
• Manage vehicle line queues while working outdoors in all weather conditions.
• Clean and maintain the interior and exterior of the terminal.
• Perform other duties as required or requested by Supervisors/MSFS Management.
• Provide security awareness training and screening of vehicles, passengers, and operation of security/security communications equipment.
• Work weekends, holidays, and hours necessary to cover for staff on leave.

• Evidence of training, education, or experience in office and administrative support work demonstrating competency in applying solid knowledge of customer service principles and independent judgment to handle exceptions to established work assignments, priorities, and schedules.
• Customer Representative Assistant I and Customer Representative Assistant II qualifications assumed.
• Ability to obtain a TWIC (Transportation Workers Identification Credential) Card within 30 days of hire.

Applicants must apply online by submitting a cover letter, current resume, and any applicable copies of post‑secondary transcripts, licensing, registration, and certifications. If you have questions, contact Maine State Ferry Service Human Resources Specialist Erica Cyr at 207‑441‑4741 or erica.cyr.

Work‑life fit: 13 paid holidays and 3+ weeks of vacation leave annually, with accrual increasing with years of service. Overtime‑exempt employees receive personal leave. 12 days of sick leave annually. Health insurance coverage with 85‑95% of employee‑only premiums ($11,196.96–$12,514.32 annual value). Dental insurance at 100% employee‑only premiums ($358.08 annual value). Retirement plan contributions of 14.11% of employee pay to Maine Public Employees Retirement System.

Additional wellness benefits available through the Office of Employee Health and Wellness.

Maine State Government is an Equal Opportunity Employer. We embrace a culture of respect and awareness, ensuring an inclusive environment for applicants of all backgrounds. Reasonable accommodations are provided to qualified individuals with disabilities upon request.