Customer Rep Assoc II - North Haven

Customer Service Professional

The Maine State Ferry Service is seeking a Full-Time Customer Service professional to work at our North Haven location. Candidate must be able to successfully start and end their day on the island without the use of the Maine State Ferry Service.

Responsibilities include, but are not limited to:

• Excellent Customer Service:
  Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
• Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
• Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
• Manage vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
• Perform other duties as required or requested by immediate supervisor.

Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor.

The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA
-Transportation Security Administration within 30 days of hire.

To be minimally qualified for this position candidates must provide evidence of the following experience:

A Training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and
2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of:
Customer Representative Assistant I and Customer Representative Assistant II.

Application Instructions:

Interested applicants need to apply online by clicking the "Apply for this Opening/Apply Now" button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration, and certifications.

Why join our team?

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Wellness – We care about you and your family's wellbeing, offering 12 days of sick leave annually to help you stay healthy.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($358.08 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement…