Ticket Office Supervisor

Ticket Office Supervisor

Every smile, every chairlift ride, every perfectly stocked retail shelf, every freshly groomed trail, every warm welcome-it all starts with our people.

At Saddleback, we're looking for individuals who take pride in their work, care about others, and want to be part of something bigger than themselves. Here, your work matters because it helps create lifelong memories for our guests and incredible culture for your teammates.

If you're ready to love where you work, let's talk.

At Saddleback, we believe work should be rewarding- on and off the mountain. We offer a comprehensive package of benefits and perks designed to support your career, well-being, and passion for adventure.

SB Mountain Perks

• Complimentary season pass
• Free or discounted tickets for friends and family
• Complimentary ski and snowboarding lessons
• Employee discounts on food, retail merch and equipment

SB Financial Benefits

• Competitive pay
• PTO

Position Summary

The Ticket Office Supervisor leads the daily operations of the Ticket Office by supporting, coaching, and supervising Ticket Office Team Members while ensuring outstanding guest service. This working supervisor position spends much of the day serving guests alongside the team while providing leadership, training, and operational support. The Supervisor serves as the primary resource for Ticket Office Team Members and helps ensure daily procedures, cash handling, and guest service standards are consistently met.

Job Responsibilities:

• Lead, coach, and support Ticket Office Team Members throughout each shift.
• Serve guests at the ticket window while leading by example
• Assist manager with recruiting, interviewing, hiring, and training new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• May handle discipline and termination of employees in accordance with company policy.
• Train and onboard new team members on RTP, resort products, policies, and guest service standards.
• Assist with daily staffing, break coverage, and task assignments.
• Monitor team performance and provide coaching and recognition.
• Sell lift tickets, season passes, lessons, rentals, gift cards, and other resort products.
• Answer guest questions regarding mountain operations, events, weather, and resort policies.
• Process all payment types accurately and assist with cash balancing and reconciliation.
• Resolve guest concerns professionally and escalate complex issues when necessary.
• Communicate operational updates and policy changes to the Ticket Office team.
• Partner with Ski & Ride School, Rentals, Lift Operations, and Guest Services to provide a seamless guest experience.
• Maintain a clean, organized, and professional work environment.
• Perform additional duties as assigned.

Qualifications

• 1–2 years of customer service, hospitality, retail, or ticket office experience.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills and the ability to quickly learn RTP and other resort software.
• Availability to work weekends, holidays, and peak winter periods.