Service Advisor

Service Advisor

Wiscasset Ford is a trusted and established dealership proudly serving the Midcoast Maine region. We’re committed to delivering exceptional customer service while fostering a team environment built on respect, integrity, and opportunity. Join a team where your work is valued and your potential is rewarded!

We’re looking for a Service Advisor to join our growing service team. In this role, you'll be the key point of contact for customers during the service process, ensuring clear communication, timely updates, and top-tier customer care. This is a full-time opportunity offering competitive earnings with commission and benefits.

Annual earning potential: $100,000–$140,000 (base salary + commission)

Flexible full-time scheduling

Health insurance coverage

Paid time off and sick leave

401(k) retirement plan

Welcome customers and assess service needs in a professional and friendly manner

Collect and verify vehicle and customer information

Document customer concerns and communicate them clearly to technicians

Recommend maintenance based on vehicle age, mileage, and service history

Create accurate cost estimates for labor and parts

Coordinate loaner vehicles and insurance documentation when applicable

Provide regular updates to customers throughout the repair process

Ensure repair orders are completed accurately and match final invoices

Review completed work with the customer and explain charges

Maintain a positive and professional demeanor with customers and team members

At least 1 year of experience in an automotive service department

Strong customer service and communication skills

Previous Ford dealership experience is a plus

Ability to work efficiently in a fast-paced environment

Basic computer skills and willingness to learn dealership software

High school diploma or equivalent

Must be able to lift 50 lbs and stand for extended periods

Energetic, team-oriented, and committed to long-term growth

Wiscasset Ford is an equal opportunity employer. We value diversity and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability status, or any other characteristic protected by law.