Supervisor, Customer Service; BHB

Job Details

Job Location:

Trenton, ME 04605 Salary Range: $24.00 - $26.00 Hourly. The Customer Service Supervisor plays a key leadership role in delivering Modern Aviation’s signature exceptional service to every guest entering the facility. This role oversees the daily performance of the Customer Service team while actively participating in front line service delivery. The Customer Service Supervisor sets the tone for professionalism, hospitality, and operational excellence—managing customer requests calmly and effectively, even in high pressure situations, and ensuring that every interaction reflects Modern Aviation’s brand standards.

• Coordinate aircraft services including fuel orders, hangar storage, and transient parking
• Arrange customer services such as hotels, catering, ground transportation, and other special requests
• Serve as a primary point of escalation for customer questions, concerns, and service recovery
• Build and maintain strong relationships with local vendors (hotels, restaurants, catering partners, rental car companies, transportation providers)
• Ensure lobby presentation standards are maintained, including amenities, materials, and customer supplies
• Process customer invoices and assist with billing accuracy and timeliness

• Monitor and support the daily performance of Customer Service Representatives (CSRs)
• Serve as a primary resource and point of guidance for CSRs during assigned shifts
• Assist with onboarding, training, and development of new Customer Service team members
• Provide front desk coverage as needed, including coverage for call outs or staffing gaps
• Establish clear expectations and reinforce service, safety, and professionalism standards

• Oversee daily and closing reports related to customer service activity
• Assist with billing, invoicing, and accounts receivable support
• Assist with monthly tenant reports and weekly fuel pricing
• Ensure accurate documentation and timely communication with management regarding customer service issues or trends

• Exercise sound judgment consistent with company policies, standard operating procedures, and safety regulations
• Maintain professionalism and composure in fast paced, time sensitive environments
• Perform additional duties as assigned by management

• Valid driver's license
• Must be at least 18 years of age
• High school diploma or equivalent;
  Associate’s degree preferred
• Must have open work availability as work schedules may vary, including nights, weekends, and holidays
• Strong verbal and written communication skills
• Previous customer service experience
• Intermediate computer proficiency
• Ability to make timely decisions using sound judgment
• Strong multitasking and organizational skills
• Negotiation and basic sales aptitude

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers.

Note:

The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

$24.00 - $26.00/hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge,…