Winner's Circle - Customer Service

Join our team as a Winner’s Circle Team Member at Dave & Buster’s, where you provide an exceptional Guest experience and support our fast-paced entertainment venue.

The Winner’s Circle position ensures Guests’ initial impressions are positive and welcoming. The role requires a strong communicator who guides Guests through their Midway experience.

• Deliver an unparalleled Guest experience with food, drinks, and games.
• Keep immediate supervisor promptly and fully informed of all significant problems or unusual matters and take prompt corrective action or suggest alternative courses of action.
• Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greet Guests with a positive attitude and enthusiasm while performing multiple job functions; smile and greet Guests upon entering.
• Assist guests with all requests, answer questions, and make recommendations on items.
• Provide game assistance by promptly notifying Support Technicians or Management as needed.
• Bid farewell to Guests leaving; ensure everything was satisfactory and invite Guests to return.
• Notify Manager of any Guest perceived to be unhappy.
• Practice proper cost controls by accurately weighing tickets and scanning merchandise.
• Stock, display, and secure merchandise in all storage areas.
• Reconcile tickets and merchandise inventory.
• Conduct merchandise inventory during and after shift, if applicable.
• Check for restocking of necessary supplies and bring all areas up to standard; discuss problem areas with Manager.
• Review cleanliness and organization of the Winner’s Circle; ensure all plush and shelves are stocked, properly cleaned, and maintained.
• Properly position and set up displays to increase Guest traffic and promote sales.
• Assist other Team Members as needed.
• Maintain a favorable working relationship with all other company Team Members to foster a cooperative and harmonious working climate that promotes maximum Morale, Productivity and Efficiency/Effectiveness.
• Must be at least 16 years of age.

• Be friendly and able to smile frequently.
• Work days, nights, and/or weekends as required.
• Work in noisy, fast‑paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, stoop, mop, sweep, and wipe frequently.

• $15 - $16.5 per hour

As an equal opportunity employer, Dave & Buster’s is dedicated to nondiscrimination in all aspects of employment and complies with all Federal, State, and Local laws. Dave & Buster’s is proud to be an E-Verify Employer where required by law.