Assistant Branch Manager II

What You’ll Do

Lead, manage, and coach team members. Oversee daily operations and help customers identify financial needs, offering appropriate products or services. Contribute to the bank’s sales growth by providing an outstanding customer experience and develop consumer and business relationships as a trusted advisor.

Bangor Savings Bank ranks highest in New England for Retail Banking Customer Satisfaction according to JDPower. We are expanding in Maine and Northern New England and are recognized as one of the best places to work, a top SBA lender, and a top MSHA lender. BSB remains true to its founding mission and delivers our "You Matter More" promise to help employees, customers and communities prosper.

Personalize interactions, actively seek ways to assist, use customers’ names, smile genuinely, and embody the "You Matter More" experience.

• Integrity
• Respect
• Responsibility
• Excellence
• Teamwork
• Diversity
• Independence
• Commitment to Maine

• Exhibit core values and foster a positive, team‑oriented environment.
• Lead the sales and sales‑coaching process to achieve individual and team goals.
• Recruit, hire, manage performance, and support career development of team members.
• Engage with customers to uncover opportunities to deepen relationships and address financial needs.
• Identify, schedule, and conduct external business calls to expand customer relationships.
• Maintain knowledge of product features and benefits, and offer loan solutions that meet borrowers’ goals.
• Handle complex service issues and coordinate with staff for advanced problem resolution.
• Process transactions, open accounts, and close loans while ensuring compliance with performance standards.
• Manage staffing levels to support customer experience and maintain branch facilities.
• Follow risk management policy and procedures to comply with local, state, and federal regulations.
• Adhere to standards for punctuality, attendance, and professionalism; travel or relocate as required.

• High school diploma or equivalent required; college, business, banking, or professional training preferred.
• At least two years of experience in sales, retail banking, lending, customer service, or operations.
• Demonstrated advanced lending proficiency and personal computer literacy.
• Ability to perform essential functions with or without reasonable accommodation.

Bangor Savings Bank offers internal and external training, tuition reimbursement, and a holistic health and wellness program. Compensation, rewards, recognition, and incentive programs are designed to ensure competitive pay.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected class. The bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and disabled veterans. This application will remain active for 90 days; after that, re‑application is required.

Bangor Savings Bank offers workers’ compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall face criminal penalties and civil liability.