Customer Service Specialist

Function

This position provides excellent customer service and a full range of banking services with an emphasis on developing, building, and retaining strong customer relationships for customers with basic deposit and lending needs. The teller processes routine and complex transactions efficiently and accurately while meeting the Bank’s Customer Experience standards and may also handle vault cash and ATM responsibilities. The teller contributes to the overall sales growth of the Bank by engaging in customer conversations to develop rapport, explore financial needs and goals, and recommend solutions, and may assume responsibility for the Branch in the absence of higher‑level staff.

• Customer
  
  Experience:
  
  Promotes a customer‑centered culture, builds relationships by providing the highest level of service, engages in conversations, demonstrates basic consultative sales skills, and offers solutions or referrals in accordance with Bank strategy.
• Sales and Servicing: Serves as the primary in‑branch sales and service contact – opening consumer and Maine Street business deposit relationships, processing and closing basic consumer loan requests, providing information on products and services, and maintaining high knowledge of deposit and loan products.
• Customer Transactions: Accurately, efficiently, and courteously processes transactions, maintains accurate cash and transaction records, handles routine and complex issues, and stays vigilant for fraud alerts.
• Compliance and Control: Demonstrates competency in Bank operational and risk‑management policies, assists with regulatory compliance, and helps complete operational and audit functions within the Branch.
• General: Interacts harmoniously with team members, adheres to punctuality and professionalism standards, may train new employees, performs additional duties as requested, and may travel to other branches for coverage.

• Integrity/Ethics – honest, accountable, confidential, supportive of company values.
• Vision/Values – communicates and supports Bank mission, vision, and values.
• Adaptability/Flexibility – embraces change and new ideas.
• Initiative – proactive self‑starter, seeks improvement opportunities.
• Interpersonal Skills – excellent listening, communication, and customer service skills.
• Productivity – strong time‑management, multitasking, prioritization.
• Decision Making – logical problem‑solving and resolution steps.
• Teamwork – collaborative, supportive of co‑workers.
• Sales Skills – identifies customer needs, applies sales techniques, cross‑selling, and converting opportunities.

• High school diploma or equivalent.
• Two years of experience in retail banking, lending, sales, customer service, and/or cash handling.
• Demonstrated basic lending proficiency.
• Demonstrated personal computer literacy.

General office environment; may need to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required. Moderate reaching, walking, sitting, and standing required.

General office equipment and internal/external applications.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin, or any other class protected under state or federal law. The Bank also seeks to advance the principles of equal employment opportunity for qualified persons with disability, veterans, and disabled veterans. This application will remain active for a period of 90 days;

after that, applicants must reapply. The Bank provides workers compensation coverage for employees injured on the job.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.