Financial Service Associate

• Location 3 Hamilton Ct.,Topsham, ME, 04086,United States
• Base Pay $23.16 - $34.00 / Hour
• Employee Type Full Time Non-Exempt

*** Hourly rate includes a $3.00 shift premium for front line member contact. Start pay is $20.16 plus $3.00 shift premium, upon successful completion of your Introductory Period you will receive a $0.50 raise.

Your role is centered on creating a welcoming experience for members, helping them achieve financial success, and contributing to the overall success of the branch.

On a typical day, you will assist members with a variety of banking and financial needs, including processing deposits, withdrawals, payments, and other account transactions. Help members open new accounts, update account information, answer questions about products and services, and guide them toward solutions that support their financial goals.

Throughout the day, work to identify opportunities to recommend products and services that may benefit members while ensuring every interaction is accurate, efficient, and positive. Help resolve routine account issues, process disputes, verify documentation, and maintain the confidentiality of member information. In addition, I support branch operations collaborating with my teammates to ensure excellent service.

• 1. Ensure efficient and accurate execution of front-line teller operations, including transaction processing and new account services.
• 2. Proactively identifying members' needs and successfully cross-sell products and services that support their financial well-being.
• 3. Accurately prepare and open new accounts and subaccounts, ensuring all required documentation is collected and members are onboard with appropriate products.
• 4. Process account and loan applications in compliance with credit union policies and regulatory requirements, including all necessary verifications.
• 5. Assist members with a wide range of account-related requests, including ownership changes, account updates, and service enrollments.
• 6. Perform basic loan functions, including entering loan applications and discussing general rate and term information.
• 7. Support the balancing, posting, troubleshooting, and auditing of ATMs, Interactive Teller Machines (ITMs), and cash recyclers.
• 8. Independently locate and utilize available resources to resolve common member issues effectively.
• 9. Refer complex or non-standard transactions to supervisory staff for further assistance.
• 10. Adapt positively to organizational changes and perform additional tasks as needed or assigned.

• 1.Ensure confidentiality and preservation of member records, transactions, and company assets.
• 2.Ensure all activity complies with applicable policies and regulations.
• 3.Be depended upon to perform all duties as scheduled, accurately and efficiently.
• 4.Foster and maintain effective collaborative relations within the department and with other departments.
• 5.Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

Ancorum CU offers a comprehensive benefits package including medical, dental, long term disability, full life insurance, 401(k) with generous employer match program, 120 hours paid time off in first year, paid birthday off, and…