Eligibility Specialist II

Job Details

Eligibility Specialist II – Office for Family Independence, Department of Health and Human Services (DHHS), South Paris, Maine. Salary: $21.54 – $30.14 per hour. Position Number: , , . Grade 21 (Professional & Technical Services). Partial telework eligible with management approval. Not eligible for visa sponsorship or STEM OPT extensions.

• Connect Maine residents to key programs (Maine Care, SNAP, TANF).
• Evaluate information and apply program standards to determine complex eligibility decisions.
• Perform intermediate mathematical calculations for multiple programs.
• Use multiple technology systems to enter, review, and verify eligibility-related data and documentation.
• Explain program rules, requirements, and decisions to applicants/recipients in writing, over the phone, and in person.
• Review and process information received electronically or by mail for completeness and compliance.
• Connect individuals with additional programs and services that support health and well‑being.
• Engage in outreach efforts to provide program information, accept applications, and determine eligibility.
• Gather evidence, develop reports, and represent the Department at administrative hearings.
• Demonstrate strong communication and interpersonal skills when working with diverse populations.

• Evaluate information and apply standards to determine eligibility for multiple programs simultaneously.
• Enter, review, and verify eligibility data in system(s).
• Communicate program rules and decisions clearly to applicants and recipients.
• Process electronic or mailed information for completeness and compliance.
• Connect individuals with additional support programs.
• Conduct outreach to accept applications and determine eligibility.
• Gather evidence, produce reports, and represent DHHS at administrative hearings.
• Utilize strong communication and interpersonal skills with diverse communities.

• Four (4) years of combined education, training, and/or progressively responsible experience in a social services setting, demonstrating interviewing and data gathering skills for eligibility determinations.
• or a Bachelor’s Degree in Social Services, Business Administration, or related field.

• Paid holidays: 13.
• Sick leave: 12 days.
• Vacation leave: 3+ weeks annually, increases with years of service.
• Health insurance coverage:
  State pays 85‑100% of employee‑only premiums.
• Dental insurance:
  State pays 100% of employee‑only premiums.
• Retirement:
  State contributes 14.11% to MainePERS.
• Parental leave:
  Six weeks fully paid for all parents.
• Unpaid leave under the Family and Medical Leave Act.

Maine State Government is an Equal Opportunity Employer and embraces a culture of respect and awareness. The process ensures an inclusive environment for applicants of all backgrounds, including race, color, sex, sexual orientation or gender identity, disability, religion, age, ancestry, national origin, familial status, or genetics. Reasonable accommodations are provided to qualified individuals with disabilities upon request.