Pharmacy Operations Manager

Pharmacy Operations Manager – Walgreens

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• Accountable for performing day‑to‑day non‑clinical pharmacy operations and administrative activities; ensuring efficient workflow and a positive patient experience. Serves as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervise pharmacy technicians and cashiers in accordance with company policies, laws, regulations, and ethics.
• Select, schedule, and develop pharmacy technician personnel. Lead training, coaching, and performance management, including discipline and termination decisions.
• Engage customers and patients by greeting them and offering assistance, resolving complaints, and answering non‑clinical questions to ensure a positive customer experience. Model and share customer service best practices.
• Build strong customer relationships by anticipating needs and proactively offering services.
• Assist pharmacist in delivery of patient care: patient registration, prescription data entry, medication preparation, counting, and verification where allowed; complete patient and physician calls; assist in administering vaccines, health screenings, etc.
• Delegate, direct, and assign non‑clinical work, ensuring tasks are completed on time; hold others accountable for efficient workflow.
• Prepare and file reports and records required by company and government agencies.
• Coordinate and organize pharmacy daily schedule of activities; recommend allocation of pharmacy hours; ensure pharmacy is clean, neat, stocked with supplies.
• Ensure compliance with business administrative activities, inventory management, and annual inventory preparation.
• Perform non‑clinical patient calls completion.
• Drive new technology/process roll‑out, champion change, engage team around action planning; ensure maintenance of pharmacy equipment.
• Maintain compliance with Good Faith Dispensing policy; adhere to Company policies concerning pharmacy errors and continuous quality improvement program.
• Process insurance claims accurately; follow up with insurers and providers; conduct or participate in third‑party audits.
• Analyze and improve pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal, coordinate off‑site immunization clinics, build retail partnerships.

• Lead performance management of technicians including discipline and termination decisions, following constructive discipline policy and ensuring compliance with state and federal laws.
• Hold technicians accountable for attendance, timeliness, and training completion; monitor and support professional development.
• Identify gaps in pharmacy operations knowledge among team members and support training through hands‑on instruction or learning modules.
• Assist Pharmacy Manager in monitoring licensures, registrations, and certifications of pharmacy personnel.
• Ensure proper procedures for selection, recruitment, record retention, and training as required by Company policy and laws.

• Maintain PTCB certification through designated training programs and/or state‑required certification/registration.
• Enhance knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits, and training such as LTMP e‑modules as required by the Company. Follow performance improvement plans.
• Pursue professional development through performance monitoring, feedback solicitation, and mentorship.

• Relate messages to the pharmacy team from support centers or key emails.
• Participate in store/pharmacy meetings, including 5‑minute briefings and weekly check‑ins with the Store Manager.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire (except in certain locations).

• Previous people management or leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills, education, experience, and other relevant factors. This role will remain open until filled. For benefits information, please visit