Business Office Supervisor

Overview

The Business Office Supervisor provides leadership and oversight for the billing team, ensuring efficient workflows, compliance with healthcare regulations, and timely claim processing. This role focuses on staff supervision, process improvement, oversees daily operations of the business office, ensuring patient account management, and compliance with organizational policies and healthcare regulations. This role supervises staff, monitors workflows, and supports financial integrity while delivering excellent customer service.

• Provide onsite supervision and support to the billing office staff, including billing, collections, and patient account representatives.
• Foster a positive work environment and encourage professional growth.
• Provide coaching for continuous improvement.
• Reconciliation of all bank deposits and payments (cash, checks, EFT, CC) to EMR
• Manages relations with contracted revenue cycle management company and provides data for vendor to post payments and remittance advices/ERAs to EMR
• Posts patient payments and prepares bank deposits.
• Assists with accounts payable when needed
• Point of contact for delivery and mail
• Oversight of administrative supplies to include ordering and maintaining supply levels for all BRHC locations. Works with clinical team for various clinical deliveries.
• Monitor accounts receivable and implement strategies to reduce outstanding balances.
• Ensure adherence to HIPAA, HRSA, company policy and other regulatory requirements.
• Supports audits and implements corrective actions as needed.
• Resolve patient billing inquiries and complaints professionally and promptly.
• Support sliding fee discount program administration and income verification processes.
• Develop and implement policies and procedures for efficient business office operations.
• Collaborate with clinical and administrative teams to ensure accurate patient data and billing codes.
• Assist in resolving escalated patient billing inquiries through collaboration with billing team and other members of BRHC as needed.
• Ensure proper documentation and reporting for HRSA programs, including Sliding Fee Discount Program.
• Monitor adherence to federal guidelines for patient billing and income verification.

• Provides backup coverage for billing team members and other functions as needed.
• Performs other clerical and administrative duties and tasks as assigned.
• Provides back up for other Patient Account Representatives.

• Be committed to the mission of the Bucksport Regional Health Center.
• Work as a member of the Billing Office team in the performance of duties.
• Be punctual for scheduled work and use time appropriately.
• Work in harmonious relationships with all staff, patients, vendors and others.
• Perform duties in a conscientious, cooperative manner.
• Perform required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Maintain confidentiality and protect the Center by keeping information concerning Operations, patients and employees confidential.

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard;

reach with hands and arms and talk, see and hear; prolonged sitting is required. Eye hand coordination and manual dexterity required. The employee must occasionally lift/move up to 25 pounds, bend, stoop, stretch or crouch. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to…