Patient Service Representative -Surgical Care

Description

Clerical/Administrative Support
Req #: 69162

For a limited time, Maine Health is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current Maine Health employees are ineligible; former Maine Health employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative (PSR)
Maine Health Surgical Care - Norway
Location: 193 Main Street, Norway, ME 04268
Schedule: Monday - Friday | 8:00 AM - 4:30 PM
Status: Full-time | Five 8-hour shifts | Consistent schedule
On-site position (no remote flexibility)

Maine Health Surgical Care - Norway is seeking a personable, motivated Patient Service Representative (PSR) to join our team. The PSR serves as the first point of contact for patients and visitors and plays an essential role in creating a welcoming, organized, and efficient practice environment. This role supports both patient satisfaction and clinical workflow by ensuring appointments, communications, and administrative processes run smoothly.

• Greet and check in patients in a professional and friendly manner
• Answer and route incoming telephone calls
• Schedule, reschedule, and confirm patient appointments
• Verify and update patient demographic and insurance information
• Collect co-payments and assist with check-out procedures
• Process referrals, authorizations, and medical records requests as needed
• Maintain accurate electronic medical records and documentation
• Coordinate communication between patients, providers, and clinical staff
• Perform general administrative and office support duties

Required Minimum Knowledge, Skills, and Abilities (KSAs)

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With a career at any of the Maine Health locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them—both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual’s needs for today and flexibility to plan for tomorrow—programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Health remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best‑in‑class care, apply today.

If you have questions about this role, please contact rebecca.rand