School-Based Community Health Navigator​/Community Health Worker; CHW

Job Description

Title: School-Based Community Health Navigator/Community Health Worker (CHW).

Position Category: Hourly/Non-Exempt, Full-Time, 40 hours per week.

Supervisor: Director of Care Management.

The School-Based Community Health Navigator/Community Health Worker (CHW) is a trained public health worker who serves as a bridge between students, families, schools, healthcare providers and community resources to promote health, reduce disparities, improve access to care, and support overall well-­being. This year‑round position supports students and families by connecting them to medical, behavioral health, social, and community‑based services, including tele‑behavioral health, care coordination, health insurance enrollment assistance, and social support resources.

The School-Based Community Health Navigator/CHW works closely with school personnel, health care providers, care coordinators, behavioral health staff, and community agencies to improve health outcomes and remove barriers to care. The position also supports outreach, enrollment, and patient navigation activities for Eastport Health Care (EHC) and the communities served.

• Coordinate and support school-based tele‑behavioral health services.
• Maintain student tele‑behavioral health appointment schedules and coordinate student class pull‑outs as needed.
• Promote student and family engagement with behavioral health providers and healthcare services.
• Collaborate with school personnel and health care teams to support student wellness and continuity of care.

• Serve as a liaison between students, families, schools, healthcare providers, hospitals, community agencies, government agencies, and insurance entities.
• Assist students and families in accessing healthcare, tele‑behavioral health services, community‑based clinicians, and social service resources.
• Facilitate communication between providers, school staff, students, and families regarding appointments, referrals, and follow‑up care.
• Assist patients/clients in utilizing resources, including scheduling appointments and completing applications for programs and services.
• Identify and address barriers to care including transportation, food insecurity, housing instability, childcare, utility insecurity, and insurance coverage.
• Perform Non‑Medical Drivers of Health (NMDOH) screenings and coordinate referrals to appropriate resources and services.
• Support Community Health Integration (CHI) activities and document services provided in the electronic medical record (EMR).
• Assist with prior authorizations, referrals, appointment reminders, and insurance eligibility verification.
• Liaison with billing to perform pre‑visit planning.
• Recognize medical or mental health emergencies and follow established protocols.

• Promote wellness and prevention through culturally appropriate health education and outreach activities.
• Distribute educational materials regarding common health concerns and available services.
• Coordinate and facilitate group sessions, workshops, outreach events, or presentations related to health education, insurance literacy, and community resources.
• Conduct outreach activities to increase awareness of services available through EHC and community partners.
• Develop and maintain positive working relationships with community organizations and resource agencies.

• Assist patients and community members with enrollment in the Health Insurance Marketplace (Healthcare.gov), Maine Care, and the EHC Sliding Fee Program.
• Help individuals identify qualifying life events and complete enrollment or renewal applications.
• Assist with uploading required documentation and making updates to Marketplace applications.
• Conduct outreach and educational activities related to open enrollment and insurance literacy.
• Track and report outreach, enrollment, and assistance activities as required.

• Document all client interactions, referrals, CHI activities, and related services accurately in the…