Associate Patient Care Coordinator

Location: Pittsfield

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities.

If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind:
Caring. Connecting. Growing together. The Associate Patient Care Coordinator are often the first point of contact upon patient arrival and are required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services.

Location:

Our office is located at Sebasticook Valley Hospital, 447 N Main St, Pittsfield, Maine 04967. We offer 1-4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service

Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible

Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed

Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily

Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed

Provides way finding instructions and assists with hospital information as requested

Coordinates patient admission needs, bed assignments, and tracking boards where applicable

Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed

Maintains a safe environment complying with NLH policies and procedures; reports directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed

May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment

Intermediate level of proficiency with Google & Microsoft Office products

Ability to work full time, 40 hours/week, within a variety of day, evening and night shifts to support a 24/7 department

Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. United Health Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.

Candidates must be able to perform all essential job functions with or without reasonable accommodation

Must be 18 years of age or older

Preferred Qualifications:

1+ years of registration experience in a hospital or medical setting

Working knowledge of insurance policies and procedures and patient care settings

Understanding of medical terminology      
** PLEASE NOTE
** The sign-on bonus is only available to external candidates.  Candidates who are currently working for United Health Group, United Healthcare or a…