General Manager

Kennebunkport Resort Collection is a portfolio of ten distinctive hotels and seven award‑winning restaurants located along Maine’s scenic coast. Known for its commitment to exceptional hospitality, thoughtful design, and authentic guest experiences, KRC blends the individuality of each property with consistent operational excellence, strong brand standards, and a deep connection to the local community.

The General Manager provides visionary leadership and hands‑on oversight for Hidden Pond, Tides Beach Club, Cape Arundel Inn, and Goose Rocks Beach House, ensuring each property delivers an exceptional, memorable guest experience rooted in genuine hospitality. This role demonstrates service excellence, cultivates strong and inspired teams, and upholds the unique character and standards of each property while maintaining operational consistency across the portfolio.

The General Manager is responsible for the selection, training, and development of key leadership roles within the resort and for constantly monitoring staff performance in all phases of service and job functions. This role must ensure the profitability of all departments to achieve the budgeted objective. The GM will provide day‑to‑day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of hotel and brand in the local community.

JOB SUMMARY:

• Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.
• Interacting positively with guests promoting the features and amenities of the resort.
• Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel.
• Maintaining profitability of each department.
• Preparing annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
• Analyzing financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
• Leading capital plans and asset management initiatives, including working with ownership to maintain or improve property’s market leadership position.
• Evaluating cost effectiveness of all aspects of the operation.
• Developing cost savings and profit enhancing measures across the resort.
• Providing support to the executive committee and leadership group.
• Managing the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Esting and implementing appropriate service recovery guidelines, services and programs to