Front Desk Supervisor

Reports To

General Manager and Assistant General Manager or Operations Supervisor

The Guest Experience Supervisor will work closely with the Assistant General Manager (AGM) in overseeing daily operations of the campground, ensuring employee productivity and providing all guests with quality service prior to and throughout their stay. Tasks may include assistance with staffing, inventory management, safety, guest services, front desk, store and recreation. The Guest Experience Supervisor needs to be people oriented, have excellent communication and conflict resolution skills, and strong time management.

This leadership role is responsible for delivering KOA’s Culture, Mission, Vision, and Values.

• Efficient operation of the campground by supervising and supporting Guest Services to include Front Desk, Store, Recreation, Night hosts, and Guest Guide teams.

• Communicate and correct deficiencies in these departments by collaborating with departmental supervisors and AGM.

• Provide great customer service while improving guest satisfaction and raising the net promoter score through training of staff and maintaining of the property.

• Ensure all accounting functions at the campground are following OAK procedures including correct and accurate cash handling.

• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.

• Coordinate with AGM and department heads to stay up to date with changes, issues, and improvements.

• Develop effective conflict resolution and critical thinking skills.

• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.

• Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.

• Maintain property by following the quality assurance manual.

• Function as Manager on Duty in the absence of GM and AGM.

• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOA’s Culture, Mission, Values and Goals.

• Monitor and implement the department safety program which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Private bedroom on-site staff housing at minimal cost, daily free breakfast, free wi-fi, free laundromat. On the shuttle route for the Island Explorer.

3x week group shopping in Ellsworth.