Activities Supervisor - Hidden Pond

Overview

Hidden Pond is seeking a full-time seasonal Activities Supervisor to join the team. Nestled in the woods of coastal Maine, Hidden Pond is a luxury retreat where nature, relaxation, and memorable guest experiences come together. We are seeking an energetic and creative Activities Supervisor to lead and elevate our guest programming. In this role, you will oversee the planning and execution of engaging daily activities.

From wellness and outdoor adventures to family-friendly experiences, ensuring each guest discovers something memorable during their stay. The ideal candidate is highly organized, guest-focused, and passionate about creating unique experiences that reflect the spirit of Kennebunkport and the natural beauty surrounding Hidden Pond.

• Oversees management of other seasonal activities department personnel and keeps guest services personnel updated on all activity related happenings and changes.
• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Liaising with vendor partners to ensure that invoices are received, coded and paid in a timely manner.
• Manage activity reservation platform daily to ensure that all activities are accurately posted on resort website and daily printed activity calendar. Any updates need to be accurately and promptly communicated to all relevant departments including central reservations.
• Serve as acting MOD for guest services department when guest services manager or other manager is not on duty.
• Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage with guests to ensure we are meeting all guests’ needs.
• Act as part of guest services team, directing guests as they arrive, checking guests in/out, verifying payment methods, assisting with luggage, and communicating all necessary property and area information for them to have a successful stay.
• Take ownership in presentation of lodge and property buildings and grounds, always ensuring guest view is satisfactory.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary.
• Have full knowledge of all parking, maps, events, and offerings on property.
• Ensure activities with additional charges are accurately applied to guest folios for payment collection.
• Have a thorough working knowledge of hotel guest services/property management system.
• Review administered reports daily, such as in-house rooming list, arrivals, and departures so that the number of children on property is known. Make it a priority to get to know the resort’s youth guests as well as their parents throughout their stay and build relationships with these guests.
• Work closely with reservations department and front office to understand background information about guests, reason for stay, and best anticipate guest needs and interests.
• Responsible for the safety of our guests, specifically during coordinated activities. Ensure appropriate parameters are in place for well-being and risk of liability. All guests will sign an activity waiver prior to check in. However, all staff are responsible for ensuring safe experiences for our guests throughout their stay.
• Attend departmental meetings and training sessions as required.
• Make amenity deliveries to guest rooms as needed.
• Willingness to work weekends, holidays, and/or flexible hours based on business needs.
• Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.
• Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
• Comply with all time and attendance policies.
• Comply with all uniform, dress code, and appearance standards.

• Manage gift shop inventory and keep gift shop stocked appropriately at both…