Year-Round Banquet Captain
Listed on 2026-07-01
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Hospitality / Hotel / Catering
Event Manager / Planner, Catering, Hotel Management
Location: Cape Neddick
Banquet Captain
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for leading the Banquet team on all banquet functions, including set-up, service, and breakdown. You will use the freedom to go beyond to turn guest interactions into moments of magic.
The Banquet Captain is a leadership role responsible for elevating service standards, mentoring supervisors and staff, and supporting operation excellence across all banquet functions. This position bridges execution and management, ensuring consistency, accountability, and a luxury level guest experience.
Responsibilities
- Oversee multiple events or complex programs simultaneously
- Support scheduling, staffing strategy, and labor efficiency
- Partner with banquet leadership on daily operations, priorities and execution strategy
- Conduct preshift meetings and ensure team preparedness across all positions
- Mentor and develop team members including supervisors, servers, bartenders and housemen
- Lead daily walkthroughs to ensure all event spaces meet luxury expectations
- Ensure accuracy of billing, consumption, and event reports
- Identify operational gaps and implement solutions in real time
- Person of contact for service challenges or guest concerns
- Collaborate with culinary and planning team for event execution
Leadership Expectations
- Sets the tone for the team with professionalism, urgency, and accountability
- Develop team members through coaching and real time feedback
- Operates with a "big picture" mindset while still execution details
- Holds the team to elevated luxury service standards consistently
- Assist in training programs, onboarding and ongoing team development
- Drive accountability for BEO Accuracy and execution, Billing and consumption alignment, Service standards and presentations
- Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
- Knowledge of POS
A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
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