Night Auditor

Night Auditor – Front Desk

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses an engaging personality to create a memorable first impression for our guests, checking in and registering guests, providing knowledge of the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11 pm to 7 am.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking a sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Generate, print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts, including weekends and holidays

Benefits include comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and employee rates on hotel stays, as well as ongoing training and development opportunities.

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications and specific location. Compensation may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.