Food and Beverage Manager

The Boathouse Waterfront
The Boathouse Waterfront Hotel
21 Ocean Ave
Kennebunkport, ME 04046, USA

The Boathouse Restaurant is seeking a Food & Beverage Manager to join our Intown's team!

If you're passionate about hospitality, leadership, and creating exceptional guest experiences, we'd love to hear from you. This is a great opportunity to lead a talented team in one of Kennebunkport's premier waterfront restaurants.

• Independently manages restaurant front of house personnel, specifically servers, hosts, and support staff to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly scheduling.
• Create effective, cost-efficient schedules for assigned F&B team based on forecast and budget.
• Responsible for all F&B staff onboarding including initiating/communicating PAN for hiring, the development of departmental training and outcomes, issuance and adherence to uniform/appearance policy, time and attendance policy, steps of service training, ensuring access to appropriate systems, etc.
• Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process.
• Ensure proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management, and keeping par levels, and completing monthly inventory.
• Lead daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.
• Assist F&B Director and Banquet Manager with in-house events at both the restaurant and satellite event barn. Prepare food and beverages needed for events, assist with room set up, AV, bar, and directing rental services.
• Assist with in-house breakfast delivery program as required.
• Ensure compliance with all F&B operational procedures. Work with F&B Director on development of SOPs as needed.
• Develop and maintain inside sales and marketing strategies to drive public relations and overall revenue.
• Update POS with pricing, specials, menu changes, etc.
• Intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times.
• Expedite food regularly, practicing and training for proper timing of food courses.
• Responsible for bar program, creating cocktail lists, determining wine and beer offerings, connecting with new vendor options, pricing out beverages, and oversee requisition of liquor and adherence to beverage standards.
• Manage all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.
• Ensure team is educated on all tip pool and service charge distribution policies. Manage fair, consistent distribution of tips and SCs.
• Coordinate workflow to ensure a smooth-running operation.
• Complete employee performance reviews/evaluations as required.
• Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times.
• Practice conscious knowledge of food allergies and safety in preparation.
• Responsible for comp and void privileges and approving active promotions and gift card/certificates.
• Attend all scheduled meetings and training sessions.
• Floor management through ambiance, lighting, volume, cleanliness, decor, etc. and delegation and support of subordinate staff.
• Manage reservations to maximize potential revenue.
• Work with payroll department for proper employee hourly rates, perform payroll duties biweekly, communicating and submitting needs, ensure staff receives paychecks, assist to set up direct deposits.

• 3+ Years Food & Beverage experience at a high-volume full-service restaurant.
• 1+ Year Food & Beverage leadership experience
• Demonstrate natural leadership qualities with a positive, team-focused attitude
• Available and willing to…