Night Auditor

The Kennebunkport Inn is a historic, charming, and upscale hotel located just steps from all the shops and restaurants in Dock Square. We are seeking a dynamic, personable individual to be the nighttime face and personality of our property who guests, locals and tourists alike can turn to for answers, advice, and assistance after the rest of our staff have left for the day.

While this position is based out of the Kennebunkport Inn, this role will be responsible for all incoming overnight guest needs of the resort collection.

The selected candidate will be a respected member of our team as well as a highly visible and essential part of every guest’s experience. From checking in late-arriving guests and taking reservations over the phone to resolving customer service challenges and maintenance issues, this position requires exceptional verbal communication skills and a positive attitude.

After guests have retired for the evening, you will review the billing receipts for all registered guests to make sure all charges are correct. We will provide step-by-step instruction and training to handle all accounting-related responsibilities with confidence.

Whether you’re just beginning your hospitality career and want to acquire a wide range of experience or you’re a seasoned customer service professional seeking a position you can truly call your own, we welcome all applications. The ideal candidate will take a personal interest in every guest’s satisfaction and remain calm and cheerful in challenging situations. If this sounds like you, we’d love to hear from you.

• Use PMS to review property occupancy levels.
• As the sole representative for the company during overnight shifts, take full responsibility of the security of premises and act as property leader in case of emergency. Act promptly to notify emergency services and upper management if an issue arises.
• Conduct property walk‑throughs and inspect all public spaces to ensure safety, cleanliness, and security.
• Problem solve to correct small maintenance and housekeeping inquiries, such as assisting with TVs, heat and air conditioning, replacing of remote batteries, delivering additional linens, etc.
• Communicate a thorough report of overnight happenings to daytime team members.
• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Adhere to all provided KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.
• Build welcome packets and issue keys as assigned.
• Direct guests as they arrive onto property accordingly.
• Check in guests upon arrival and securely provide them with a room key. Communicate all necessary property and area information for them to have a successful stay.
• Verify guests' identification upon check in and as needed upon room key requests.
• Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.
• Have full knowledge of all parking options on property.
• Be informed of all events taking place on property.
• Assist guests in getting luggage to their rooms. Work closely will drivers and front desk agents to maximize guest experience.
• Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests.
• Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.
• Review accounts and charges with guests during the checkout process. Print a final folio/invoice for guests review prior to collecting final payment and answer any billing questions.
• Monitor and assign rooms in guest services system as reservations come in. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Working knowledge of all rates, packages, groups, and booking restrictions.
• Have a thorough working knowledge of hotel guest services/property management system.
• Awareness of guestroom…