Cabin Steward​/Valet

Do you like working outside? Are you a people pleaser? Areyou able to complete tasks unsupervised and independently? If you are interested in learning about almost every aspect of working in hospitality, our Cabin Steward position is for you! Cabin Stewards are responsible for meeting& greeting newly arrived guests, assisting them with luggage, and providing an orientation to the resorts property and amenities.

In addition, Cabin Stewards are responsible for daily cottage services including laying fires,filling wood boxes, delivering fresh ice and glassware, cleaning cottageporches, and providing light maintenance services. Cabin Stewards interact withall levels of Resort management, as well as most other department employees, sothe position will provide an opportunity to gain real insight into the operation of Maine's premiere lakeside Full American Plan resort.

Hours: Full-time. Three shifts: 6:30am to 3pm, 8:30am to 5pm, or 10am to 7pm
Compensation: $16.50- $17.50 per hour, depending on experience. + 7% of wages incentive payment
Seasonal Position: ASAP through October 2026
Start date:ASAP (Aug/Sept)
Benefits: Discounted stays and food & beverage at affiliated properties
Experience: No previous experience is required

Bellmen/Valets/Cabin Stewards are responsible for greeting guests, assisting with movingluggage, orienting guests to accommodations and property, as well as assisting with light maintenance and deliveries of messages, packages,faxes, etc. to guests and other staff members. This position requires an outgoing personality, strong attention to detail and the ability towork without constant direct supervision. This job is for candidates wholike being on their feet and who think quickly on their feet.

Past Cabin Stewards favorite part of the job is being able to be outside allday enjoying interacting with guests and working under the pines alongthe shores of beautiful Sebago Lake. You will be an ambassador, aproblem solver, a smiling face, and an answer center for our guests. Youwill have the chance to form bonds with guests as part of your frequentdaily interactions.

• Maintain a neat and professional appearance with a properly cleaned uniform.

• Welcome and acknowledge each and every guest with a smile, eye contact, and afriendly verbal greeting, using the guest’s name when possible.

• Engage guests in conversation and actively orient guests to the property, amenities and experiences.

• Thank guests with genuine appreciation and bid them a fond farewell at departure.

• Activelylisten to and respond positively to guest questions, concerns, andrequests. Anticipate guest service needs. Proactively approach guestsneeding service or assistance.

• Must be able tolift and move guest luggage, hotel supplies, heavy boxes, maintenanceequipment that can weight more than 50 pounds.

• Must beable to place luggage in appropriate areas in guest accommodations orluggage storage areas according to property specifications or guest requests. Must be able to assist guests with unloading and loadingluggage from vehicles.

• Offer to park cars for guests orif requested, according to property procedures. Return car keys todesignated area assigned at each property.

• Correctly set up accommodations according to daily directions and according to property procedures.

• Usediscretion to avoid disturbing guests in rooms or public spaces.
  
  Understand how everything operates in guest rooms (climate control,fireplaces, fans, lighting, etc) and be able to explain operations toour guests.

• Responsible for security of any roomor supply closet keys, as well as for respecting the personal property and privacy of guests while working in guest rooms.

• Be prepared to answer basic questions about the property, activities, etc., or know where to refer guests for answers.

• Workwith colleagues to ensure that guest’s needs are continually met. Makefront desk staff aware of any special needs so that notes can be madefor future visits.

• Handle and communicate guest requests,special needs, guest room or public space…