Front of House Supervisor - Pearson's Café

Front of House Supervisor

Saint Joseph's College of Maine seeks a dynamic individual for the position Front of House Supervisor for our on campus Pearson's Café!

Salary Range: $19.90 - $23.21/hour

The Front of House (FOH) Supervisor supports Pearson's Café by adhering to the highest level of quality, customer service and cleanliness throughout the café; overseeing the supervision of front of the house staff; and assisting with catered events scheduled at various venues on campus.

Position Responsibilities:

• Deliver strong customer service and adhere to Pearson's philosophy, culture and commitment to quality food, products and exemplary service
• Representing the College in a courteous, efficient, and friendly manner in all customer, client, student and employee interactions
• Being attentive to details with the customer and client perspective in mind
• Ensuring that the various serveries are prepared 15 minutes prior to each meal period to allow time to review and make adjustments if necessary
• Following the proper product fill procedure for optimal appearance
• Ensuring the dining room is clean, including the tables and floors, and is welcoming to students, employees, and guests, and that all service areas are kept clean to support a positive experience
• Ensuring that operating procedures are followed and executed appropriately and timely (including after peak rush times) by following the checklists
• Developing and revising daily and weekly cleaning checklists and oversees their accomplishment
• Reporting any safety hazard, service issue or guest complaint to the Director of Food Services
• Responding to all comments and complaints within 24 hours

Oversees the supervision of front of the house evening staff by:

• Coaching and mentoring staff in setting goals, creating action plans, and time management while fostering a team environment
• Teaching/training staff to deliver excellence, strong customer service and adhering to Pearson's philosophy, culture and commitment to quality food, products and exemplary service
• Supervising the adherence to proper uniform standards (appearance on the job)
• Ensuring the adherence to cash policies and procedures; which includes reconciling evening cash

Assist with catered events scheduled at various venues on campus by:

• Working collaboratively with the Agritourism Events staff to ensure the highest level of quality and service throughout the event
• Ensuring events are properly staged 15 minutes prior to start and include proper serving items (i.e tongs, salt and pepper, and smallwares)
• Listening to special requests and filling the request as needed

Minimum Requirements:

• High School diploma or GED equivalent is required
• Minimum two years' experience in related field or position
• Serv Safe certified equivalent certificate in proper sanitation procedures and safe food handling, must provide valid certification with 120 days and must maintain certification
• Must have a valid driver's license, complete a driver training program and have an acceptable Motor Vehicle Record

Schedule:

• This is a full-time staff position with estimated regular hours of 40 per week
• Must be available for evening and weekend work

Benefits Include:

• Paid time off
• Paid holidays
• A comprehensive benefits package, including pet insurance
• Access to tuition remission benefits
• No late nights - dinner ends at 8:00 PM
• Inclement weather school close pay for essential personnel

Knowledge, Skills, Abilities:

• Possess general hospitality knowledge and interest in sustainability and sustainable food practices
• Ability to interact with all levels of guests, college students, faculty, staff and senior management
• Must demonstrate teamwork skills and have a willingness to help others
• Possess a positive attitude to foster a cohesive working environment
• Must be able to use a POS System (cash register) and troubleshoot they system should the need arise
• Ability to work on their feet for extended periods of time
• A professional presence is required at all times
• Ability to manage and prioritize multiple requests in a fast pace environment
• Possess a keen eye for detail and consistency
• Demonstrated ability to provide high levels of customer satisfaction through anticipation of needs,…